Anyway like I was saying what will be the next step? Will we receive a letter or will it be a doorstep visit?

What did I just say? I'm aware that it is her own doing however like I said Orange could have made an effort to sort this problem out earlier without having the messy business of having the cosa nostra calling around thank you very much nearly five years after the fact. It just gives me a negative opinion of their business and I certainly would not recommend them. I too found they had poor customer relations and it is my view that they are probably the worst mobile telephone service provider on the market, hence why I switched to T-Mobile over five years ago and have never looked back!

No, afraid not. Thanks though. Bloody orange they are rip-off merchants, I do blame my girlfriend to an extent but surely they could have contacted her at some point to sort this mess out.

No its not that long, its just coming upto 5 years I believe. The last time she had contact was 2004. :-|

Hi everyone, I've been a bit worried today as this morning I received a knock on the door opened it and there was some guy stood there with a pager asking if my girlfriend lives 'at this address', I confirmed this and he then asked me if she has had an Orange phone in the past. I said I hadn't a clue and realised instantly what this guy's game was. 'He's obviously from a collection agency' though he never introduced himself or stated whom he worked for. I remember my girlfriend had had some trouble with a contract she had when she was a student five years ago, she couldn't pay the contract after some time and eventually they cut her off. This was five years ago, and basically I'm wondering now he's "confirmed her address" what will happen? I only ask because I've never had to deal with these types before and need some advice if they return or send us a letter, obviously she has moved in these five years and doesn't have any of the billing or documentation anymore so what can we do? Thanks.