This topic was closed on 11 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

on Fri got a letter refering to their terms and conditions and they were not accepting liability but would offer us £1750. They took off the interest and said we had duplicated a claim so they got the total at £2300. do we accept the offer or go for the full amount? We are in Scotland so concerned that we can only claim a smaller amount at a time. Also don't want hassle from them and saw that Which has done a report saying some banks are hassling customers who have made claims. Any thoughts on this? Also they have charged us in the last couple of months so do we claim that seperately? would appreciate any thoughts or experiences thanks

got a reply saying they would be in touch within 10 days. then received a letter on 11 Jan syaing they were looking into and it was taking longer . It is now 20 Jan . What should we do next, if it was them contacting me my money would be taken straight away! Has anyone else had a letter like this? Just wonder if they are snowed under with requests?

have sent off claim for £2993 and had a letter saying that we will hear within 10 days. Has anyone had their od taken away after claiming? We have opened another ac but not as big od as fd. Would love views . ta much

hi we have sent the letter off claiming £2993 and we have had a letter back saying that we will hear within 10 days and a leaflet explaining how the bank deals with complaints. One thing that worries me is that if we get the money back will the bank get funny and withdraw our overdrafrt facility? Has anyone any experience of this?

the doorbell went at 6.50 and DHL delivered me a packet. Sat and added up the charges and they come to over £2400. All those £30 here and there add up!! Sending my letter tomorrow.

Got a letter from Linda Young saying that they will supply statements and any manual intervention will be found in the notes that they send. Returned the £10 cheque. So I am waiting to add up those figures....... Taking encouragement from all the people who have won. Thanks for all the advice so far.

Well Done!!! I'm All Fired Up And Ready For War, Love To Hear Success Stories It Gives You The Will To Know That We Can All Win. bring It On!!!

Nothing received yet from DPA letter but have opened another current account so feel better and ready for a fight. Told loads of people about the site. Love reading the success stories and hope to post my own. I know I am way ahead but we are in Scotland but bank with First direct . Can we lodge a claim in the english courts if we can supply an English address?

Sent my DPA today by recorded delivery. Have read most of the fd threads and feel quite confident although am worried as we have an offset mortgage and quite a few accounts, I'm scared they will get nasty and ask for the mortgage to be repaid!! Great website, am telling eveyone and have made a donation, thanks for the help. I am going to see how this goes and then i am going to attack the credit card companies!!

Have spent ages on the website reading everything and went through 2 years of statements and found that I have paid over £1000 in bank charges!!......... so letter is off tomorrow for request for the last 6 years. Will keep you posted.