Thanks for your reply, after following your threads I see you are the Welcome Champion extraordinare, so any of your inout would be most appreciated. I have submitted a Subject Access request to them, albeit on only 1 account number ( stupid silly me ! ). I now know after following this site and picking up tips, to do it for all of them - am so daft sometimes ! I have submitted my complaint to the FOS, which they are in receipt of and to date, have informed me, they have asked Welcome twice for all my account info, and to date Welcome have been non compliant. They send me acknowledgement letters, advising that due to the backlog blah blah blah, my complaint wont be looked for a long time. Do you have any advice for me, in the respect that I feel that I shouldnt have had an ' insurance refund ' without my knowledge or approval ? Welcome Finance seem to think they can do what they like, and am getting fed up with the lot of them. I would sincerely appreciate all of your help on this - just wondering what the next best step for me to do now ? Thanks xxxx:D

Bump

Can anyone help with my query ?? Please ???????????

Hi Can anyone help with my query please ? I too am having trouble with them. . Hopefully someone can help, or at least point me in the right direction as I am a bit lost Thanks Forsure

Hi I have had a reply where they have paid out £1400 to me !! Yay !! But onj the letter they sent me, they advised that they had already refunded approx £1100 to my account due to an insurance refund ?? Now I have never been told about this or given a choice on how to receive this refund and so I sent a further complaint letter as to how I wanted my money back. Needless to say they have said ' please refer to the FOS if unhappy with your complaint '. I have now done this..... Can anyone advise that now as my complaint is with the FOS, how likely I am at succeeding or advise on any further action I should take ? Thanks alot ppl

I have a loan with Welcome Finance too and I would like to make the following observations if I may. I totally disagree with to3spd8. Welcome Finance are a bunch of sharks, and regardless of a persons financial stature, they have absolutely no need to rip people off. I can say from personal experience, that I have had my loan agreement with them checked with a company to see if it complied with the CCA 1974 and Im glad to say it had ' breach of regulations ' most of the way down the report. Rather than tackle this problem first, I decided to go for the PPI refund to 'test the water '. They have a legal obligation to respond to a PPI refund request within 8 weeks. They did this and offered a partial refund to me of approx £1500, just in time for xmas !! I am now in the process of going through the Financial Ombudsman to get the rest back ( approx £1100 ). Once this claim is finished with, I fully intend to hit them where it hurts and take them to court !! yes I do agree in respect that they are a company that a) need to make money, b) you wouldnt go to them unless you are in dire straits, but come on less face it, when they are able to get you to sign a credit agreement with breaches all over it, me thinks its about time they were brought down a peg or two !!!!

Well said Postggj - Welcome Finance are a bunch or nomarks....I have had the misfortune of dealing with them. I think someone regardless of their financial situation, should not be sold ' up the swanny ', which is what Welcome tend to do more than most lenders. I work for a firm of Solicitors and we have now started to do Consumer Litigation - helping clients to get back what is rightfully theirs. Yes I agree to a point that if your credit rating was a bit better then you probably wouldnt have to go to Welcome, and I even understand that they have a ' business ' to run, but what I dont accept is the way they lie & cheat their way to profit making. I have seen it first hand and deal with them on a regular basis so I know what its like. Charlie I think you need to go back to the drawing board there mate and read up on Welcome - maybe you wont be so hasty in your replies next time ! :)

Hi everyone !! I have been having a look through this site and some of the threads and I must say was very impressed - and so I would like some help with my problem. Like thousands of others, I too have had PPI added to my loan with Welcome Finance and was told it was a 'must ' in order to get it. At the time I was in a bit of a financial hole, and saw Welcome as my light at the end of a tunnell. Its only now that I realise how very wrong I was. I have submitted a letter to them asking for the PPI to be refunded with at least 8% interest added. They replied saying they were looking into it and would be in contact in due course. The deadline before I report them to the Financial Ombudsman is next Friday, but I rang them yesterday and they said they would have a reponse to me by the end of this week. Can anyone shed some light please on how successful PPI claims with them are ? Are they likely to say no at first and only when the Financial Ombudsman get involved will they relent ? Im not sure what to do with them and would very much appreciate anyones help in this matter thanks xxx