Hi, this is my first post on the forum, so not sure if this is the right place, but here we go. I have just received a letter from red debt collection services, chasing a debt for a mobile phone company. I did take out a contract with the phone company about 5 years ago, but took the phone back the next day for a number of reasons and asked to cancel my contract. A month later I received a bill from the company, so I rang up and explained that I had cancelled my contract. They seemed to accept this and said they would amend my records, but a month later I received another bill. I again called up, explained the situation, and they said everything was ok. That was the last I heard before this letter saying I owe just under a hundred pounds. I have the money to pay, but don't feel the debt is mine. However I no longer have any letters to prove my side of the story. I spoke to red, who say the debt is now theirs and they will start legal proceedings if I refuse to pay. What is the best way to handle this?

Thanks I will try both

Hi, this is my first post on the forum, so not sure if this is the right place, but here we go. I have just received a letter from red debt collection services, chasing a debt for a mobile phone company. I did take out a contract with the phone company about 5 years ago, but took the phone back the next day for a number of reasons and asked to cancel my contract. A month later I received a bill from the company, so I rang up and explained that I had cancelled my contract. They seemed to accept this and said they would amend my records, but a month later I received another bill. I again called up, explained the situation, and they said everything was ok. That was the last I heard before this letter saying I owe just under a hundred pounds. I have the money to pay, but don't feel the debt is mine. However I no longer have any letters to prove my side of the story. I spoke to red, who say the debt is now theirs and they will start legal proceedings if I refuse to pay. What is the best way to handle this?