I went into the White Lion Retail Park , Dunstable store on Sunday 15th June 2008 at 4:00pm with my daughter as we were looking for new furniture for our rented accommodation. I was greeted/pounced upon by a lady called Hema (Staff ID: 7686), I advised her what I was looking for and that I would like to purchase it on finance if possible. I was assured that purchasing on finance wouldn't be a problem providing the computer system agreed to it. Hema then proceeded to frog march myself and my daughter around the store briefly showing us the corner groups available, my daughter was having a great time she thought it was a playground BUT there were a number of times when I became worried because I lost sight of her in the store but was told by Hema "Don't worry, she'll be fine come and look at this one". I finally found one that I liked but wasn't 100% sure about it, but because I was so flustered trying to keep an eye on my daughter and look at the sofa I agreed to check the finance options available with Hema and was then rushed over to the computer system, calling out for my daughter as I went. I then gave Hema the required information. The finance system agreed so I proceeded with the order. When the order went through, I was ushered over to the Customer service desk where a gentleman told me he needed me to sign a few documents. I was not given a chance to read what I was signing, I had paperwork flying in front of me with the gentleman saying "sign here, sign here, sign here and sign here, jobe done" I was then given my copies and was ushered out the store. When I got home, I went onto the SCS website to find out the measurements of the sofa because I was not given them at any stage throughout my march of the store or during the order processing stage. Because I am a single mother who was excited about purchasing my first peice of furniture, I didn't think to take measurements and admittedly it was my mistake to assume it would fit BUT I was not asked at any stage whether I had taken measurements to ensure it would fit. If I had been I would have given it a second thought, gone home measured up and then returned with the measurements before proceeding with the order. Having discovered that the sofa was too big for my living room, I contacted the Dunstable store as soon as it opened on Monday 16th June at 10.00am to cancel my order but having spoken to Hema she requested that I came back to the store for another look around for something that would fit, which I did. This time I brought my mother with me to help decide and keep an eye on my daughter. Together we walked around the store looking at each of the corner units available and even asked for a tape measure to help us decide but unfortunately nothing would fit. As there wasn't anything that met my requirements/measurements I informed Hema that I wanted to cancel the order but was abruptly told that I couldn't cancel the order because she had already placed the order with the manufacturer. I asked how that was possible if she had offered me an alternative sofa because surely she would have to cancel the original sofa/my original order IF I had taken her offer of an alternative. Hema then advised that NO orders were allowed to be cancelled. When I asked to speak to a manager I was faced with the same Customer Service gentleman who had rushed me through signing the order paperwork before ushering me out the door on Sunday when I placed my order. Unfortunately I did not take note of his name but he confirmed what Hema had previously told me with regards to cancellations. At no stage was I asked if I had measured my sofa/living area to ensure it would fit nor was I informed that orders could not be cancelled and this information is not on your website or its Terms & Conditions either. When I asked to speak to a manager I was informed by both Hema and the Customer Service gentleman that the store did not currently have a manager and that if I wanted to cancel my order I would have to do so in writing. Having spoken to the Citizens Advice Bureau and Trading Standards I have been advised that all Finance/Hire Purchase items such as cars, furniture, electrical goods etc have a "7 day cooling off period" where I am free to cancel my order should I wish to do so. In fact Citizens Advice advised me NOT to write a letter to you because there is a strong possibility it will not reach the correct person until AFTER the "7 day cooling off period". The placement of my order on Sunday at 4.00pm and my original cancellation request on Monday morning at 10.00 am was LESS THAN 24 HOURS notice so the cancellation of my order should not have been a problem as I very much doubt the order was placed and this was confirmed when I contacted the Finance company who had no recollection of my account number or details and Maria at (Barclays) Clydesdale Financial Services confirmed that the order hadn't been placed yet. Does anyone know where I stand with regards to this, I have emailed SCS Head office, sent a letter to the Head office and the Dunstable store AND a letter to the Finance company but as yet have not heard anything - I am now 3/4 days into my 7 day cooling off period Please help/advise if you can