NEVER BUY AN ACER LAPTOP!! I would write you the story of my experience but it would take hours!! I can confirm that I have experienced the most incompetent and uncapable customer service I have ever had to deal with. My Acer 5633 Wlmi went for repair after 3 months as the power failed, I must add my brother bought the same laptop a day after me and his had to be returned a week after buying with the same power fault. My problem has now been going on for 3 months and the whole of this time I did not have a laptop I have just returned their so called replacement as again it was a lower spec than my original which was apparently stolen whilst in the hands of DHL, it has now been 3 months and I am awaiting a full refund so fingers crossed!! If you contact them they cannot call you back as they are an inbound only call centre!! The only way to receive a call back is to escalate the problem but this I found was only successful if you emailed them stating that you were taking further legal action. When the escalation team do respond they are the "middle man" and cannot authorise anything and have to contact Acer which is who I thought I was contacting but apparently Acer Warranty is a different company to Acer???? I have just ordered an Asus M15se and have had very positive feedback regarding Asus so fingers crossed again!!.