Dear Shazburger Thanks for replying. I can see that our situations are very different but the problems are basically the same - that is MAS do not provide clear information to their clients and arrears pop up from nowhere. An added problem for me was in 1997 I used a company called MortgageChek (who had a deal with Chas de Vere to monitor mortgages, publicised in The Sunday Times). They didn't complete the job, I refused to pay all their charges and they tried to bankrupt me in 1999. They didn't manage to bankrupt me but nor did they complete the job which was about establishing what the arrears were. What I am about to do is write to the Council of Mortgage Lenders (I was in contact with them ten years ago about the same problems) as things have come to a head. I could copy you into the correspondence if you email me your address. My email is [email protected]. You might like to pick up on issues that correspond to yours and involve the CML with your case. The other step we could both take is to pursue a formal complaint which could then - if not resolved - go to the Financial Ombudsman. Best wishes Rosemary Moore Surrey UK

I am new member to the forum (6 June 2008) and found this discussion when making a search for MAS. These messages date from 2006 but I am hoping that there are people who have some experiences to share about this mortgage company. I have had a mortgage with MAS since 1997 (when it took over from Citibank - the original mortgage dates from 1988). There have been numerous difficulties with both Citibank and even more so with MAS. The mortgage term ends in October 2009. Very complex because the mortgage is raised on my property in order to house my brother who is in the vulnerable category, and the mortgage is supposed to be paid via my brother's Income Support. I'd be happy to share any information that would be of interest to others. I am interested in hearing from anyone who has had or does have dealings with MAS. One of the main problems I find is that there are no local reps and MAS has no website. I also deal with Nationwide who I find infinitely more professional. Regards Rosemary Moore Surrey UK

Dear group I found this forum during a search for MAS and have seen the thread from 2006, I'll post a message on that thread. I am in Surrey (63 year old woman) and have had great difficulties with MAS - not least because they have no internet presence and one cannot track a mortgage easily. I suspect the problems I have had are also experienced by many others. (Although the mortgage is very unusual as it is on behalf of my brother in order to house him as a vulnerable person and the mortgage is paid by the DWP - only it isn't completely, hence the problems.) Hope to learn more in this forum. Regards Rosemary Moore Surrey UK