Good Evening It actually states not to send an Acer in 'original box' as most repair centers send out in their own and therefore don't want customers to lose their original packaging. Double checking anything with a courier driver is never a good idea, even asking the time, and remember your parcel passes through the hands of several drivers before it reaches its destination. Also bubble wrap is not sufficient for packing anything if it is on its own, it does need to be in a box and i believe most couriers refer to this on their websites. Only a moron would send an £800 laptop off just wrapped in bubble wrap and expect it to safely reach its destination.