Today, being the 2nd July 2008, my story was aired on London Tonight MFI have issued a statement that they will contact us. So far I have heard nothing. But what gives me consolation is that my story has been highlighted by the media, and that others will see for themselves what MFI really stand for..........don't care.

Hi, I had a similar experience, I had paid out £1350 for leather sofas to DFS. After a 1 year, the leather was worn out on the 3 seater sofa, I complained and I did get a result. Better if you go into the store and speak to the Manager. All the best.

I bought a COMPUTERISED steam / shower unit and had it installed last June 2007 BY MFI FITTERS/PLUMBERS. Since then the cd function does not work! (THE RADIO WORKS) To make matters worse, its been installed in the corner of my en-suite with BATHROOM cabinets at the side. THIS WAS DESIGNED ON C.A.D (Computer Aided Design) AND APPROVED BY THE STORE MGR! This makes it impossible for me to pull the shower out. To cut a long story short, I contacted the manf' who told me that IT NEVER SHOULD HAVE BEEN INSTALLED IN THE CORNER, SHOULD BE STAND-ALONE SO ENGINEER CAN ACCESS THE BACK PANEL FOR SERVICING/REPAIRS!!!!!! I have contacted the Chief Exec of MFI retail Ltd. I got nothing from them or for that matter from my local Basildon store iin Essex. To put it right, it's going to cost me thousands of pounds. MFI ARE ONLY INTERESTED IN TAKING YOUR MONEY AND DON'T CARE ABOUT THEIR CUSTOMER!