Hi, There seems to be a reoccurring trend here! I bought my phone from E2sve having previously had cashback with them work ok. I'm pretty sure it was a price match offer but not 100% I got the forms and doubled checked via their website mycashbackclaim.co.uk which bills are required to be sent in. It stated that month four claim December in December 2007, month six claim in Feb 08 etc etc until the 12 month in aug 08. I then emailed via their electonic system a question asking to which I got a standard reply of blah blah blah sending the most recent air time bill, this can be no more than 28 days old. I duly sent my Decembers bill which was issued to me on the 28th Dec, this was received by them on the 10/01/2008. However this weekend I've received a letter stating that I've not sent my bill in to them on time and that all other cashback claims will be null and void. on phoning them up I spoke to a lady (name recorded) who told me I had not sent the bill in on time. I explained what I had done and also stated the incident number I received from their reply. I was told that I had to claim after the 120 days which meant my period would run from the 4th November. I had assumed that I needed to send Decembers bill in and even asked in the email above if Decembers was the correct bill? I now have no comeback and all other claims are void. I'm fuming and would really appreciate any advice you guys could give and maybe suggestions for a letter similar to above. Regards Anthony