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  1. Hi Alchemy, I'd follow the same route as above - send them an initial letter explaining what's happened, just like you have in the post above. Hang on to the downloaded voucher but send a copy. If they don't cough up within 14 days, its a letter before action..I'm finding increasingly that calling them doesn't really resort to anything. See how you get on. Good luck.
  2. Hi Anthony, I'd definitely send them a letter similar to the one I sent, and explain what you've put in the post about sending an email requesting info, and give details of when the Dec bill was received etc. Follow the course of first letter then Letter Before Action...from what you've said you've followed protocol so there is no reason for them to be refusing you your cashback. Let us know how you get on.
  3. Hi there, sorry, not familiar with their Price Match deals...unfortunately you'll just have to keep trying to contact them. The only other thing I can think of is if you register online on their website and access your account details, sometimes this can then tell you which statements are due. Give that a try.
  4. No probs, let me know how you get on, and don't be surprised if you have to send them an LBA before they cough up. Who knows, they may even pay up sooner!
  5. Hi there, if I'm understanding correctly, they are saying that you've sent the claim in too early, yet in the letter (which I'm presuming is standard) they've sent it according to someone who's sent in their claim too late? If that is so, you absolutely can claim this cashback, and all future ones. I suggest you use the basic info from the letter I sent, but tailor it according to your circumstances, perhaps mentioning something along the lines of: 'I am surprised that I am receiving a letter from you making all future cashback claims null and void because you are under the impression that I have sent my cashback in late. How eager you can be to prevent people from claiming back what is rightfully theirs. I have spoken to your customer services on xxx with xxx who advised me that my claim was in fact EARLY. I am re-sending all the information for yet a third time. I would also like you to confirm to me in writing which future month's bills you require as you are obviously making this fairly easy to mislead people in their claims' Add the rest of the standard bits about if your money's not received in xx days, the court threat etc. I'd suspect you'll be getting your money pretty quickly after that. If you haven't done so already, I'd call them and get someone to clarify what they show on their system as the bills/dates you should be sending each other claim...with a name of the person, so that you can use this as back-up if they try to shaft you again. Hope this helps.
  6. Waited patiently at midnight, read it all the next day, absolutely loved it, and yes...truly is the end of an era Demon, can't agree with you more
  7. Taff, I think it'd be worth calling Barclays and giving them a nudge in the right direction. You may find that they're about to, or will arrange to send the acknowledgment in as it may have just been missed. Since you've also had a partial offer, it may also be worth asking them if they are ready to settle in full to save more time and hassle. If they say no, simply say fine, I'll look forward to hearing from you then...and continue as normal. I say this because sometimes you never know until you ask....although Barclays do tend to take it to the line. All the best
  8. Congrats!! Well done, and good luck with the others
  9. Canks, well done on getting your charges and standard interest back for the 6 yrs, obviously the CI and pre-6yrs was always going to be a tricky one if it got to court, but as I see it all is not lost, so a congrats is still due
  10. I haven't heard of this Luke, but I would also ensure you get details from the girl in the branch that she was able to find your details initially. Get that in writing too, if you haven't already...before she forgets
  11. WOOOHOOOOO, excellent news, congratulations...I bet you're relieved! Well done!
  12. Honory that is excellent news, congrats and well done for hanging in there
  13. Excellent news labella, really pleased for you...congrats
  14. Just a standard fob-off benq, as SS-Lady says send off your LBA if you haven't done already. If you have sent it off, get ready to file a court claim.
  15. Please try not to get nervous, honestly! If I could charge a penny for every time I see/hear someone say 'I may be the first one' I'd be RICH! Barclays will NOT see you in court, they do NOT want a judge to pull their defence apart, it hasn't happened yet, and is highly unlikely to happen in the near future. Hang in there...I promise you, like clockwork, Barclays will either call you days before the hearing, or just pay the money straight into your account to settle in full. They've just paid me in full for my 2nd claim against them, so it's very tried and tested coming from my mouth
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