Thank you for all your replies I have passed them on to my son and daughter in law in Germany. They refused to pay the extra money and moved their furniture up to their 4th floor apartment themselves. I have seen correspondence between Britannia and BAR. It seemed to be very friendly on first name terms - self regulation may not be working in this case. My son and his wife are still waiting for their own reply from Britannia.

Hello I am not strictly a 'newbie' but I have not submitted a thred to this forum site. My problem is this. I have a son and daughter in law who have been waiting for a firm called Brtittania Removals to arrive in Aachen with their furniture. They are currently having to pay out for hotel accommodation because this firm has let them down. They were due to deliver today - after being pressurised several times - but will not now be delivering until Wednesday. I addition to this, they have informed my son and daughter in law that a further £700 must be paid by them if they want their furniture placed in their flat - this was not written into the original contract, My son and his wife have been unable to start their new jobs because of this - does anyone have a similar experience and can anyone advise me how to priceed against this company.

Hello I am new to this forum. I have an IVA which has been extant for nearly 1 year. with no problems so far. Recently I have been receiving 'nuisance' calls from 2 companies- Evershields and Arrow Global, They seem to want me to discuss debts which are now part of the IVA and one company - Arrow Global has indicated that I should enter into a loan with a company called Black and White Loans. Has anyone heard of this practice or been a victim themselves? I thought all of this harrasment had finished - it seems I was mistaken.

My IVA has not failed and they rang me at 11 minutes past 8 this morning.They are trying to get me to take out some sort of a loan to cover a debt they appear to have dreamed up . I think it's a ruse to try to get me to come out of the IVA. I am going to contact my IVA supervisors on Monday and hope thye can sort it out.