I dont know if the new loan has the 8% taken off as I dont understand how they got the figures. I was just told that the new loan puts everything right. I asked for a breakdown of how they came up with the new loan and I was told it was too complicated to explain.

OK thanks so what now Halifax say I have 14 days to accept the new loan or the case is closed.

Thanks for that. So shall I write back asking for that then? I have written to the FOS in november but have heard nothing from them except acknowledgement of receipt of my complaint letter so should I phone them and ask them what they are doing? thanks again

Hi there I am having a problem with my PPI reclaim on a loan for £5000 made over the phone in November 2005 with halifax and would like some help please. I made a complaint about my PPI on 26th September 2007 and on 10th December they agreed I was missold on the basis that I had not agreed to the PPI on the loan agreement form, but they had been charging me PPI for the last 2 years, and that they would contact me with an appropriate offer of redress. The have now told me that I have to take out a new loan and I will not be getting any money back it will just come off the new loan. the old loan figures were: Cash loan £5000.00 insurance loan £1622.53 total for cash loan £8056.44 total for insurance loan £2614.08 Total loan £10670.52 repayments £127.03 per month @14.9% APR over 84 months They sent me 2 new loan agreements apparently they got the figures wrong the 1st time. The first amended areement was: cash loan £5000.00 total loan £7144.80 repayments £119.08 per month @ 14.9% over 60 months. The loan they now say is the right one figures are: cash loan £3453.00 total cash loan £4934.40 repayments £82.24 per month @14.9% over 60 months To date I have paid £2794.66 ( 22 months @ £127.03) I phoned and asked what would happen if I refused the new loan as I want the money back and I was told that if I didnt accept the new loan I would have no chance of claiming it back as they were being reasonable. My questions are : 1) Do these figures seem right? How do they work it out? 2) Can they refuse to give me any cash back? 3) Do I have to accept the new loan or lose everything? Thanks for any help

Hi all I was after some advice as to what I do next on 2 issues. I have had my statements from cap1 and sent off a letter asking for my charges back. I got the standard "goodwill offer" and sent my second letter saying No I want it all. They have 5 days left before they have to reply. I also sent a seperate letter asking for my PPI back and got a letter saying "no you asked for the PPI when you applied in 2001" That letter was received today and was accompanied by the short application form. My questions are: With the charges what do I do next when they reply if they dont refund all charges? With the PPI....is that it then. Is that a CCA or is it just a fob off? I am in scotland so do I still do the same as everyone else on here or is it different up here?

thanks for the reply I will try and start a new thread then BTW I am claiming PPI and charges

hello all hope you dont mind if i ask a question:o I wrote asking about a ppi reclaim and I got that short application form back and a letter saying that as I signed it I was not entitled to a refund. Do I need to write again asking for the actual CCA or is the application form enough to refuse my claim? thanks a lot