This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

well I really don't know what to do

They appear to be refusing to cancel the PPI, I'm on a DMP and they tell me that I have to take the loan out again, to cancel the PPI

Can anyone please help me with what my rights are.

I don't want the PPI but they say I have to take out a new loan, is this right?

Thanks

I've told the sales lady that I want their rsponse in writing for consideration, I also asked about my refund/rebate. She then went away and left me hold and came back and said she had to go talk to someone else.

I said I want something in writing, I feel like it is all a con. She said I sigened the loan agreement, I pointed out that the accompanying letter led me to understand that the PPI was not included, I also pointed out that there was only 1 box to sign so I did not sign serperatly for the PPI.

Where do I stand on any of this. I'm not sure what to do next.

TIA

B

something is strange here

They are trying to pull a fast one and I'm confused.

They will cancel the PPP, but I'm being sold a new loan.

That means I've been conned because all the money I've paid so far won't count in the new loan?

Is this right???

Hi,

 

I used to work for the Northern Rock and was one of the guys who used to sell PPI. Basically it's the biggest con since company pensions.

 

If you took your loan out through a branch I would write to:

 

Aidan Heslop (Operational Director, Branch Sales)

Northern Rock Plc

Nortern Rock House

Gosforth

Tyne and Wear

NE3 4PL

 

If you took it out over the phone or online you would best write to: either David Baker (Chief Operating Officer) or Adam Applegarth (Chief Executive) at the same address.

 

Basically this is Northern Rock's policy it is there to make it as difficult as possible for you to cancell your ppi because it is so profitable to them.

 

The only way to get through this one is to commence legal action claiming the policy was missold because they are at it all the time. Make sure it was mis sold first of all before going down this route. They will bombard you with their corporate drivel which you will not understand but when you challenge them they will eventually back down.

 

PLEASE NOTE THAT IF YOU KNOW ANYONE WHO HAS BEEN MIS-SOLD PPI BY NORTHERN ROCK PLEASE CONTACT ME BECAUSE I CAN PROVIDE SOME VERY STRONG EVIDENCE TO BACK YOU UP WITH REGARDS TO MIS-SELLING. IF WE GET ENOUGH PEOPLE ON BOARD I WILL BE PREPARED TO MAKE A STATEMENT TO THE OFT.

really interesting,thanks for the info, I'm in the process of trying to cancel at the moment and am having hassle.

I don't know if I have been mis-sold, however I don't remember much at all.

right, no reply after sending my letter 14 days ago.

I'm now on the phone being passed from piller to post and not having any luck. Evidently I have been told I need to speak to sales!

grrr

Letter sent to Northern Rock cancelling PPP and also a request for a refund and confirmation of loan amount. I gave them 14 days to respond.

gosh have I left it that long, that's what having children does to you!

Got my paperwork here and spreadsheet to hand, planning on preping tonight and posting intial request in the morning. Look forard to letting you all know how it goes.

I was thinking about the payments not reducing, does that mean that they will not take off the amount of the PPI? The cost of the PPI is serperate to the loan, so I'm paying interest on the loan and the PPI. So if I ask for a refund then does that efectively mean that I'm still paying the cost of the PPI IYKWIM

ie loan cost

PPI Cost

total loan cost

So if I got a refund and the policy was cancelled would that not mean

I would be left with just loan and interest cost?

TIA

B

Still light at the end of the tunnel

Woohooo

just been on my hands and knees wading through my box of documents! I knew I didn't throw important stuff away

Found 2 interesting notes

1) The cover and benefit will end if any of the following happens

Your credit agreement is 3 months in arrears

It does not say that I cannot cancel, it says I'm entitled to a part refund if I cancel.

So all I need to do now is write and cancel the PPI

Ian, is there a copy on this forum of a template used? Or has it gone with all the other template letters now

Phew

feel better now as their leaflet does not say that it cannot be cancelled

pokes tongue out at NR with fingers crossed

Thanks for your reply Ian

I'm furious with NR and Pinnacle.

I've never been told that the policy was something that I wasn't able to cancel, the copy of the doc I have is very difficult to read, and the small print couldn't be any smaller.

NR are sticking to their postion that I have to re-schedule the loan to "cancel" the PPI. But in my current position I'm not even sure that I would be accepted. I suppose that is one approach.

Surely I have the right to cancel the PPI even if it is a single Premium policy? At this moment until I get the policy document I can't really do much.

NR are not being at all helpful, I can't even get through to the correct department, it's always someone in the wrong dept that doesn't know the answers and can't put me through to the correct dept.

At the moment I'm worried I'm stuck with this PPI

Still fighting though

Bea

ditched NR, and spoke direct to Pinnacle, they are sending me my polciy documents direct.

They say it is a single Premium Policy, which cannot be cancelled, unless I settle the loan wih NR. No-one ever explained this to me (i think)

Is there anyway to cancel this without settling the loan?

Thanks

Bea

Been on the phone to some half wit who says the policy is some kind of "GOLD Insurance Policy" which I cannot cancel ????

not getting much joy on phone, just seen that the policy is with Pinnacle, I've never had anything from them at all re this

Hi, excuse me if I ramble but I have a tweenie around the house.

I took a loan out with NR and didn't check the form that got back. Basically I was pg and had a mc around the time the forms came back and was not really myself.

Anyway I'm 1 year into a DMP and have been getting my financial affairs in order. I was horrified to see that I had signed the loan agreement form which included PPI

The form is wrongly dated, wrong year on, is this a valid reason for getting this cancelled, is there any other way I can get the PPI agreement cancelled? The loan is into it's 3rd year.

Many Thanks

Bea

Ok, no money yet, they said 5 days, I made today the 5th from the date of the their letter........ are they waitting for me to write to the courts first?

not sure what to do with the online claim, I read a few threads, is it a letter I write to say the claim has been settled?

I WON!

Just got my letter from the Halifax and they have agreed to settle !!!

Very pleased, when I get the money in 5 days will pop back on to donate

recieved an offer form them today for less than half the amount.

They say

"Putting the above to one side as a goodwill gesture and without any admission of liability, I am prepared to credit your account with the difference between the charges that you have incurred and the £12 fee recomended by the OFT. This would amount to £144. This adjustment will be confirmed on your next statement. "

Oh dear, life has intervened with this claim. I've now bullied the hubby to help with this. Just finished final bits for Halifax so am now going to work out what Capital One owe me.

The spreadsheet is rather daunting, so alongside the amounts they charge me I enter in the cost of the interest and the card balance too, is that correct?

TIA

very tired, GB

Thats Brill, inspiration for us all

I've a DMP with the CCCS and have found them very helpful, its a shame that the banks are so slow in responding to attempts to solve any problems, be prepared for letters even after you have written/telephoned them to tell them of your situation. Banks are obtuse when it comes to you communicating with them.

All the best

Thanks for your help.

Can't believe I'm doing this... think I'm going to need a court buddy

G'night

thanks, what do I do with their goods will gesture offer?

Not sure if I can process tonight baby just woke up, but have registered with Moneyclaim.

(How can I get the title of my thread changed to Gingerbam vs Halifax?)

Feeling really uptight about this now, can't find the reason for adding the 8% interest when you claim this. What reason do I out on my form for adding the 8% now.

Thanks, for any help.

I am wanting to do the Moneyclaim for as per the templates library, gone through the templates library again, about the step by step, do I just now claim via small claim court and not contact them now?

Also, what do I do about their offer? Do I accept or decline?

Many Thanks

got an offer letter today, which is way below my claim. So will look at doing online tonight