I can't honestly say wether he said it had a full service history or not. I'm not even sure I asked. You just assume a dealer will only sell cars with a full service history, especially if you are paying top dealer prices. He is an independant Citroen dealer, not just some back street 2nd hand car dealer. I will try and push the milage issue in that a gearbox should not fail in that mileage. Seat warranty covers them for 60000miles, but unfortunately only 3 years,so had the car been young enough, the dealer would have had to cover it.

How long is this short time? The car as above is a Seat Ibiza 1.4s low milage- 35800, £3200 paid.

My son has decided he wants to reject the car. Can he do this under the SOGA? If so, how does he do it. Just tell the garage he wants to reject it, then wait for them to say you can't and then take them to the small claims court? He's trying to arrange a meeting with the boss of the garage on Friday. The only thing I can think of is to try and argue that it's not a normal wear and tear bearing failure- that would be a noisy bearing with some play in it, not a total break up of the outer bearing race. I wouldn't expect normal bearing wear and tear to be covered by the warranty anyway. Also, they sold the car at top book price and without any service history (we didn't realise until we got home and found no service details with it) we were assured it was dealer serviced all it's life tho. The warranty company details say they'll want to see the full service history, so I doubt they'd pay out anyway.

There wasn't alot of the bearing left, just little pieces in the box. I see what you're saying. They are saying it had to be driven with the car in that condition for a while for it to have got to that state. If my son had stopped straight away they may have paid out. But not being an engineer, how does my son know what to listen out for and that's even if he could hear it over the stereo. It was a warranty sold at a cost of around £2-300 (I've forgot) by the dealer. The warranty is for another company, not the dealer we bought the car off.

Having seen the damage, I think I'm going to struggle not to agree with their engineer. The differential side bearing has totally disintergrated into lots of small bits as if it's been run for a long time while knackered.

Hello. My son bought a used Seat Ibiza (Y reg) from an independant Citroen dealer on 8th Feb this year. Last Thursday the gearbox failed (dumped it's oil and locked up). I'm waiting to go and see the gearbox for myself to confirm what the damage is, but apparently 2nd gear has gone (as in teeth missing) and there may be a hole in the gearcase. The warranty engineer has refused the claim saying it's down to a worn bearing and so wear and tear. That will save them a couple of thousand in parts and labour. If the above damage is true then I don't see how on earth a worn bearing can cause it. I have done some searching on the Net and apparantly VW/Seat/Audi gearboxes of this age have a problem with the rivets holding the diff together which can cause the exact problem described above. VW Gearbox Failure Questions for now, until I can confirm the damage. 1) Does the SOGA cover my son for a used cars like it would a new car. 2) Could he reject the car due to this major fault or is it too late. When I go to see the gearbox what would you suggest I do? I plan on taking a camera to photograph the damage in case it goes to the small claims court. Also, depending what I find, plan to tell them to get the warranty guy back to reassess the damage (as it's obviously not wear and tear) or tell them to repair it themselves at their cost or I (my son) will see them in the small claims court. I was an aircraft mechanic in the RAF for 15years and a work on my own cars as much as I can, so I'm not exactly green when it comes to car mechanics and have a good engineering background. (but I'm not a qualified professional either,unless it can do mach 2 lol) So I will have an idea wether the damage is wear and tear or due to mechanical failure of the diff or some other component.

No comments on this?

I recievied a card through the letter box the other day saying I had a packet awaiting collection but there was a customs charge of £12.26. The packet was 2 blu-ray discs on a buy one get one free offer from Amazon.com in the USA, although the packet arrived from Germany:? I thought there were no import charges from the EU full stop. As the tax has already been paid at their end. Amazon in there infinite wisdom mark the customs declaration with the full price of the 2 discs, so $40 (£20ish) I paid £15.22 for them so there should be no import duty on them full stop. I've looked at the customs website and it says there is no duty on items under £18 and that if you need to work out the value of an item, method one (of six) is the price paid buy the buyer to the selled. £15.22 in this case. It also says there is a "waiver of amounts of customs duty not exceeding 10 euro (£7) on small consignments" The Postal services act 2000 says A lien from what I gather is the right over anothers property due to a debt charged on it. The biggest part of the £12.26 charge is £9 by Royal Mail. I just wany my packet with no charges as I am entitled to. Do I have a hope? I tried ringing a manager at the Royal mail today but he was quite ignorrant and hung up on me. What other course of action do I have. I refuse to pay the charge and hope I might get a refund. Can I go to the police and quote the Postal services act and Customs and have them charged with interferring with the mail and fraud as they are trying to make money out of nothing. I can see me just saying send the packet back and stuff your charges, but I shouldn't have to do that. Any comments appreciated. Thank you

So that's why I sucessfully claimed against the retailer for my TV (under the Sale of Goods act) which broke after 26 months then even tho I had no warranty:rolleyes: They sell extended warranties to make money as they know most will never be claimed on, so if the odd one is, they don't mind. Sales advisors tend to know very little about anything other than selling in my opinion. Sorry if that's a little frank too. Which retailer do you work for?;-)

A £2100 TV should last a damn site longer than 6 years, but true, you don't expect everything to last for 6 years. The way you word it, it implies to me that if say the TV bust after 4 years, you then have upto 6 years to claim against that fault? Is this correct?? The way I understood it, you have 6 years from the date of purchase to claim against any relevant faults (like when my plasma panel went) but after the 6 years you have no come back. Warranty maybe the wrong word, but it sounded the best comparision to me as to how it works.

Have a look at my thread. I claimed against comet under SOGA (for DURABILITY, or lack of) against a plasma that died after about 26months and got a replacment. The currys manager obviously doen't know his obligations under the law. You have a 6 year warranty (assuming you aren't in Scotland) for items under SOGA. http://www.consumeractiongroup.co.uk/forum/comet/105671-letter-manager-ok.html

Justto update.......... I took my TV and accessories back to Comet yesterday and got a nice shiney new Toshiba 42" LCD in exchange. As well as a PS3, bluray r/c and hdmi lead all for an extra £110 over the cost of what Comet gave me to exchange my tell. I didn't get a warrenty again. I'm in 2 minds. I've just proved you don't need one, but do I need the piece of mind that one gives. Also the tight woman behind the counter wouldn't reduce the cost of the warrenty to match the new price of the TV. It should have cost £250 with the TV price matched to £870, but she said it goes against the origional price of the telly at £1199 and so will be £299:x

I've had the Comet exchange people on the phone and they're giving me an exchange note (what ever they call it) to the full value of the origional TV. Result!!

edited :- ignore me

Hmm, duplicate post.

I got a reply today. The manager passed me straight on to the service centre. The guy I spoke to there said I have 2 options. One is to have it repaired, they work on a sliding scale from 18months to 3 years (recission I guess) and I would have 35% off the cost of the repair, so still alot of money (£300+) The second option, If I understood it correctly. I pay them £75, admin or whatever and they provide me with a new product on a like for like basis. No prizes for guessing which option I'm going for. He said someone will ring me tomorrow and sort it out. So fingers crossed this is pretty much sorted. I'll let you know if/when I have a shiney new telly on my living room wall.

1 Done. 2 Amend (google > Define ammend gives no definitions);-)

This is the amended letter I'm going to send, assuming noone adds anything before I post it. I've just added another line pointing out the contract between me and comet, hoping they won't try and fob me off with Philips.

OK, I was just using this webpage as a rough guide/starting point. http://www.warwickshire.gov.uk/Web/corporate/pages.nsf/Links/4D20F5CBB3E4960F80256B8400369B44/$file/Letter+to+seller+requesting+a+refund.pdf

Any advice on this letter/suggestions are welcome. Or is it OK as is?

Is there any legal or general rule of thumb sliding scale to the recission of contract ie 90% refund for 1year, 80% for 2 years etc etc (for example)

Sorry to dig an old thread up, but which Comet was this? I've just been to my local Comet but they didn't seem to have any similar poilicy. I think my TV has a major fault. The plasma screen itself has failed, the TV is only 27months old.