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Letter dated 1st, post marked 1st, signed by Pam Speed, Business Manager, Banking Servicing (their typo I presume) in Bradford and sent 2nd class!

Have finally had a reply to my DPA letter. I must admit it looks to be a standard letter and judging by the reference it probably is but it has thrown me a little and any advise would be appreciated. Abbey PO Box 1109 Bradford BD1 5ZJ Our ref MANINT14/443/HM Dear Thank you for your letter dated 28th April 2006 which we received on 2nd May2006, requesting information on your bank account. I acknowledge receipt of your £10 fee. I would like to advise you that under a Data Protection Request, you will only receive the transactions that are currently held on our systems. These will be forwarded to you within 40 days, free of charge, under separate cover. Any earlier transactions have been archived onto microfiche, which is not covered by the Data Protection Act. These archived transactions will therefore not be supplied to you under a Data Protection Act request and will not be subject to the 40 day ruling. We can however supply details of the transactions held on the microfiche on payment of an administration fee of £10.00 for multiple monthly statements per account that have been archived. It is clesr from your request that you require the transactional information that is held on the microfiche records. In order to avoid any additional delays, we will therefore use the £10 that you have sent with your Data Protection Act request, as payment for the microfiche records that you need. If you do not want us to do this, please call us on the above number. You have also asked for details of any 'manual interventions' that may have been made on your account and I am sorry that we are unable to help with this request. I can explain that we consider 'manual intervention' to mean an action that is not automatic or computer driven. Not all manual interventions are recorded, for example if a member of staff looks at a paper document relating to your account, a record is not always required. Similarly some interventions may relate to work carried out by a department rather than individuals where no central record of activity is kept because this is not the kind of information we need, or more importantly, that a customer would usually request If you have any questions please call us on the above number. Yours sincerely etc. 1) Clearly alanfromderby's letter re the microfiche argument applies here. http://www.consumeractiongroup.co.uk/forum/showthread.php?t=4031. However, they are asking me to telephone them which I do not wish to do because I do not want to get into an argument (!) nor do I wish to lose my temper. 2) I remember seeing on the forum a good definition of a 'manual intervention' but for the life of me I cannot find it now!! Can anyone point me in the right direction? 3) This letter originated from Bradford yet I sent my DPA letter to Milton Keynes. Should I address a reply to Bradford or Milton Keynes?? All help appreciated.

"It took a lot of thought for me to decide to reclaim the charges. I have been with abbey since I was a tot so I have a misguided sense of loyalty which will no doubt be shattered by their responses." Heppy, when you were a tot the Abbey was a Building Society, so technically it was "owned" by you, or I dare say by your parents, as "shareholders". Since then it has demutualised, become a "High Street" bank thus trying to compete with the big boys, had a disasterous attempt at merchant banking and been taken over by a large Spanish financial institution. It is no longer the same institution it was when you were a little one I am afraid, far from it in fact.

No obviously we are as common as muck Natasha

Yes. Do I send it to the branch or to:- Data Protection Manager Data Protection Team Regulatory Compliance Abbey House 201 Graftons Gate East Milton Keynes MK9 1AN ? who do I make the cheque payable to Abbey? I know these may sound inane questions but I fear that a cockup will lead to them suggesting that the 'form' had not been followed etc.

Shell?

Don't worry. Fully expect to go all the way .......... it's not going to be pretty this one I fear!

I am amazed that it has taken me so long to find this site. Thank God I have. I read in the press about the guy who took HBOS to court and got the result but I thought that was just by default on the banks part in not responding ........ little did I know. I have just cut & pasted the DPA letter which I am looking forward to sending to Abbey. Let battle commence!!!!!!!