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Thanks for that, time to give them that nudge. ;-)

Good going! Would you mind if I asked what number you rang? I think its time for a subtle nudge.....

A nice bloke named Colin Langdale, Senior Service Quality Manager. I have checked the refernce given with the registered post and it was signed for on the 21st June. You think I should give them a call/letter or just hang tight and see?

I posted my return on June 20th still no word from them, its really frustrating at this stage as I'm so close to getting whats owed to me!!

I haven't dealt with any solicitors at this point.

Congratulations on your settlement, would you mind if I asked how long it took from accepting the offer to actually recieving the money as I have been waiting nearly two weeks since accepting their offer?

I've decided to accept the amount offered, I have a lot to juggle in life and am planning a trip to OZ so could really do with the money asap. However my acceptance was sent on the 16th, registered of course and I haven't heard anything yet. Does anyone have any idea on average how long this usually takes? Thanks for all your input, its been really helpful.

Had a nice letter this morning telling me that they feel that they would be confident that they would win in court. However they are prepared to offer me £860.00 of the £956 that I am claiming. I know at this point everyone will say great, accept as a downpayment and crack on, but I am so tempted to take it and run (leaving a donation of course). With the difference being just £94 is it worth the continued stress? I just don't know?????????

Thanks, its been a long day and I've never been known for my compuper skills.

My appologies, you're right I haven't found the step by step. How do I continue a previouse thread?

Thanks for the reply, I really do appreciate the help and I will continue to browse.

Graduate Account Total Claim £956 I've been looking around the threads but I have a few questions. I am at the stage of having sent my first request for payment of chrages, the 14 days are up today and not a single letter or phone call, nothing! I realise that I now need to send the letter before action. This is where I get stuck; When do I need to fill out the Moneyclaim form? Is it gonna cost me? Is now a good time to open a new account? Have I missed anything? Sorry for being a little slow, this seemed simple until I actually started the claim!

Thanks very much, I thought I may have gone and ruined it for a second i'll send it along with my second letter.

I've realised that I haven't sent a summary or list of all the charges I'm claiming for in my preliminary approach for payment letter, I've only included the total amount. Could anyone offer me any advice in this matter, do I send it in separately or re-send the letter or have i balls'd it up? Thanks

Great, I'll crack on, I appreciate the guidance. I'll keep you posted with my progress.

Many thanks for your quick response! I will continue with calculating the charges, gonna take a while I recieved 34 envelopes yesterday, having a little trouble figuring out the abreviations. I am assuming (dangerous I know) that I am looking for DR CHARGE RECALL S/O - D/D Thanks

Hi thanks for looking, To bring you up to date, I have sent the DPA letter including the cheque and have recieved a very polite letter waiving any fees with the cheque included. The copies of statements are on the way. However the letter is unclear as to whether any 'manual intervention' has occured. The letter states that "many systems are automated" and that "manual intervention by staff may be required from time to time". I realise that this information is needed in order for me to continue, I would appreciate any advice in what my next step should be. Thanks again, Luke.

Nice one, Result! I've just sent my DPA letter and request, seeing your result has given me a little more confidence!

I've been running a little close to my over-overdraft this month with about £20 to spare, due to a few unforseen car essentials(timing belt and tentioner kit £200). As this has been the case I had requested a payment break for this month from a direct debit I have set up for car finance. This was approved by the finance company with no problems what so ever. I have just checked my balance and the DD hs been requested, denied and returned! I then contacted the finance company who it turns out had 'incorrectly set up the payment break'. Now I have been stung for £30 and I am £10 into my over-overdraft! £30 for some else's mistake! ...and breath

Hey, another very newbie, just posted my DPA request. I also had a few problems with my student/graduate account a few years ago and I am very interested to see how much I have been 'stung' for. To be honest, also rather nervous. Luke