THIS WAS MY FIRST LETTER " Cancellation of Contract I have recently entered into an eighteen month contract with you as part of an upgrade and to receive broadband service from you. I would like to give notice that I will be terminating this contract on the basis that you are not in a position to provide all the services promised as part of the upgrade. Please take time to read notes on my file to better understand the problems and reasons for you not fulfilling your obligations under the contract. I have it confirmed by one of your customer care representatives (Anne Ext.60404) on the 5/12/06 that you accept that you are not full filling your obligations and that your company accepts that the Mobile phone & Broadband contract can be terminated and that on receipt of this letter my contract for Mobile phone and Broadband service would terminate. I was then put through to retentions to arrange termination of the contract only to be persuaded to wait until Friday 8th December to actually cancel the contract as he (Craig Ext 2461) was confident that this issue would be resolved and I would have a date in which broadband service would be provided. I agreed to wait until Friday as requested unfortunately you are still not in a position to provide the broadband service as previously mentioned and cannot give an estimated date in the service could be provided. Therefore I find it necessary to cancel my contract with immediate effect. I will return to my local Orange retailer all the equipment provided to me as part of the upgrade and also the live box equipment, alternatively you could send packaging and I will return items to you direct? I had to pay a fee for the upgrade therefore I would be request this fee be reimbursed. I went through the process of cancelling my broadband service and my Mac code was being supplied within 48hours this was Friday 8th December. However today 12th December I rang to find out when I would receive my Mac code only to find out that your disconnections team had not processed the cancellation request and no Mac code was applied for. (Anne Ext.60404) stated that the mobile service would be terminated on receipt of this letter so therefore please send my PAC code for the number XXXXXXXXX Please deal with this with a matter of urgency as the time frame in which I have being trying to resolve this matter is escalating. I feel that I have been more than patient and cooperative in trying to resolve the issues. " Still no Reply from them but i did not really expect one.

Hi All I signed up for an 18 month contract with orange as part of an upgrade so i could get broadband. BIG MISTAKE After waiting 5 weeks to get broadband and being told they are not in a position to provide the service and could not give a date in which it would be availible. i also endured several days on hold being passed from one incompetant call centre advisor to another. i was actually on hold for 5 Hours 22minutes in one phone call. anyway to cut a long story short i was told by one advisor(lol) that i could only get out of the contract by writing to their correspondance department. I sent the letter recorded delivery on the 13Th December but have not had no reply yet. Another advisor told me that i would never be able get get out of the contract unless i paid 15mounths of the outstanding contract £525.00 and if i cancelled my DD they would pass my dept onto a dept collection agency and also put default notices with the credit referance agencies. I Have seen in the bank forums that there is clauses about unfair contracts and also notes about passing details onto third parties when the account is in dispute. would this rules apply to mobile phone companies. if so has anyone any ideas of what i can put in the next letter. i will post a copy of my first letter on the furum later. i am prepared to take this all the way because i have never dealt with such a poor regard for custmer service than this.

Hi got notice of intended prosecution for:- 1) Failing to comply with sign "No Left Turn" 2) Driving along Bus lane and Pedal Cycle Lane Location 1st Street and 2nd street i saw the traffic warden in this incedent and know for a fact that from his position he could not have seen me on the 1st street therfore could not say i definitly ingnored the the no left turn sign. am i right to think he made assumptions or do they clarify thier information using CCTV. the notice of intended procecution is already part filled in on his part and then photo copied with the date and registration details to fill in at a later date. this would indicate that they have a file full of these then just fill in the details of defferent cars. what is the penalty for these offences?

Hi All It now appears that the nephew only has an interest in 30% of the property, but has failed to contribute to any of the mortgage payments for 6 Months, My Uncle is going to Seek legal advice on whether or not he has any claim to any of the property due to not making any payments. my uncle has contacted the bank to arrange to pay back the arrears in mortgage payments. The letter from the Insolvency Service does not State a specific percentage of ownership should my uncle make a statement in the letter of achnowledgment of thier letter. Thanks LillBoy

as far i i know the realistic value of the property is around 90K his mortgage is for 34K with 1.8K in arrears, with a court hearing set for later in the month 90-34-1.8 = 54.2 therfore the insolvany firm would want £27,100 from my uncle. plus he would have to pay the outstanding mortgage. looks like he will be looking for a new council house.

Hi is he going to lose his house. my uncle purchased his propoerty under the councils right to buy scheeme with one of his nephews. the nephew has now been declared bankrupt. my uncle has recieved a letter from the insolvancy service which is refering to transfer of the interest of the nephew half of the property. i have read the letters and it seems they do not want to evict my uncle but want him to buy the other half. he has no money and does not know what to do please could anyone give any advise.

Hi i got the same problem with a traffic warden, i tried to talk to him to highlight his error (to Honest) but he got all tropey and told me that the ticket was issued so there was nothing he could talk about and would have to pay the fine. i never did and never heard anything from it. Felt good for a long time.

Hi all I want to know why they put the confidentiality clause onto their letter then also put on the top WITHOUT PREJUDICE. i am right in believing this means that the letter cannot be shown in court. so therefore they could not enforce the confidentiality element of the letter. Just in case they can, i dont want to discuss this claim any more as i forgot to do something.

they have never requested one from me, however i am sending mine to the solicitors tommorow to list interest charges.

This is my Reply any views on this .

Got an offer today however they forgot to include interest.

Hi All UPDATE claim Acknoledged 3/07/06 What Now ! Hopefully wait for letter making an offer i hope.

hi all it's a waiting game, everyone is being made offers who completed money claim same time as me, have they forgot little old lillboy:( . i can wait i am in no hurry, but i want it now !.

Hi Kazzaw Looks like your in front of me now my claim is still at the issue stage. my claim was issued the day before yours. I am getting concerned now.

well now Get out your calculator and work out much this company owes you and send prelim letter asking for you dosh back. it's so rewarding!(not that ive got mine yet) but very hopefull.

Hi your first letter is the request for statements using the DPA template. you ask for the last 6 years statements. you will find the details in the library. i would also pay to take a little time reading FAQ section this will make the process a little less daunting and even enjoyable. Good Luck.

Mine took 6 days Good luck

kazzaw i filed my claim on the 19TH June. i will pm you any responses i recieve from the banks or courts to let you know what you should be getting, i will watch your post to keep track of any updates wishing you all the luck Lillboy.

Trunny Good luck. I also had an account with YB 7 years ago and i agree fully with your comments regarding YB. they take personal banking to the extreme and i wonder how that ever keep any customers. I wish you well and hope you have your day in court, RIP THEIR TROUSERS DOWN AND SPANK THEM HARD.

Good luck Swordfish hope all goes well

Printed todays spread sheet off as well to prevent it from auto up-dateing. just deciding which card to pay with. Who do i Pm with Claim Details i got them ready.

forgive me but does that equate to £3.12 a day So sorry for these silly questions

Dailey interest . i have looked through many pages stating how to calculate dailey interest could anyone please confirm the correct formula Total Figure inc.8% x o.o22 Total figure inc 8% x 0.00022 or 077. x Total Claim divided 365 days My Total Claim is £1169.50 Plus 8% interest of £251.90 do i put £1421.40 as total value of claim. Please Help. i have looked honest.

Cheers on money claim right now there may be more questions later. good job i got day off.

Not a good start what is the claim discription ? Refund of unlawfull charges ! got stuck on stage one.