SCS is one of the worst company I have dealt with. They lie through their teeth. I bought a sofa bed from them in January. I was induced in the contract with 4-6 weeks promise. Its been 9 weeks but no sign of delivery. Two weeks ago wrote 3 letter to their CEO, Sales director and the Regional Manager of the store in Beckton. The manager of the store responded and promised in return to refund me £100 for the inconvenience and a due delivery on 16 March. When I called them on 16th March, i was told that the 16th was a typing error and it is actually 26th. I consulted consumer direct for legal advice, who were not very sure about the strength of my case. All I wanted was a delivery on tmie. However they are just stalling for time and in your case, it appears penalisnig you. It seems like their deilvery system is in shambles. I saw a lots of complaints aganist them on Blagger.com - The place to leave feedback and comments about companies you have used as well. I have notified OFT of their dogy tactics. If you want to write it to the CEO and Sales director, here are the names and addresses: David Knight CEO SCS Upholstery Plc 45/49 Villiers Street, Sunderland Tyne& Wear SR1 1HA Tel:01915146000 Fax:01915109048 Kevin Royal Sales Director SCS Upholstery Plc 45/49 Villiers Street, Sunderland Tyne& Wear SR1 1HA Tel:01915146000 Fax:01915109048 I advise you to write to them in as much legal jargo as you can and keep on fighting just as I am. Let us know if you have any luck.