i have a similar problem with Virgin, this might help though, an email i received from Consumer Direct Consumer Direct Thank you for providing the additional information, under the Supply of Goods and Services Act 1982 as amended and Common Law in Scotland and goods should be of a satisfactory quality and a service carried out with reasonable skill and care. To enable a cancellation of the contract with no penalty you will need to show the trader is in breach of the above. A recorded delivery letter should be sent stating the above and seeking response within 14 days. If there is no satisfactory response please contact Consumer Direct and the details will be referred to Trading Standards.

hi, can someone help me out here please, i get letters threatening allsorts of stuff, i actually got one today. what is a CCA? and should i send a letter of any sort. the debt i owe is for capital one, i applied for the card online ages ago. i also get other letters from other debt collectors. help please cause i`m a born worrier lol thanx

just wanted to say hello,