Well well. I wonder if I've done this all wrong now. I read everything and stcuk to the letters. BUT..... because all of my info was online, I neglected to get paper statements. STUPID, I KNOW. Virgin had to respond to the court by 26th March. This morning I got a letter from their solicitors saying that they are filing a defence for the whole claim. I'm not tooooo concerned about this and as soon as I get paid at the end of the month, I shall purchase a claims pack from the site for £9.99. Meanwhile, I will be sending a DPA letter requesting my statements, so that if it does get as far as court, I'll have all the paperwork, although I do have details of every single charge they have made against me. Additionally, I started a second request on 8th March for another £1,073 in charges since the first claim was started. They've offered this in full and I've accepted. I've sent an additional letter to state that I'm only accepting this as a seperate claim and if they are banding the claims together, than I cannot accept the offer. They have told me the two claims are seperate, but I am concerned that I may have been 'duped'. I'll let you know what's going on as soon as I find out! I hope everybody out there has a GREAT day. Also.....mortgages...any advice welcomed: I had a mortgage, they witheld £5,000 for repair work. Repairs weren't done, mortgage was paid up, including the £5,000 which I had never actually received. I wonder if I should be chasing this up too?? All the very best!!

hahahahahahahhahahahahahhahahhahaha. THANK YOU FOR KEEPING ME BOUYANT!!

Thank you to the young men who replied.... I most certainly WILL keep you posted. I'm so excited I could burst a blood vessel!! Have a WONDERFUL week, Sharon x

Ok.....so if anybody is reading this (unlikely).... we applied to the court on 2nd March and they replied yesterday. Virgin has until 26th march to answer the court and my claim. Will let you know how it goes. Happy hunting, Sharon

Hi everybody! Firstly, thanks to this site. I'm happy to donate 5% of £3098 when I get paid by Virgin. I've done my first two letters (no need for reams of paperwork from them as the account all online). I've finally paid the court and handed in the paperwork. I don't know how long it takes after this, but I'm hoping to have a summer holiday this year. Since August, I've had another £1,000 of charges, so have just done the prelim letter for that and will mail it today. Thanks for reading, do get in touch! :rolleyes:

Hi there! Just wanted to say good luck. Keep going, it's not very hard. I'm at the court stage and am very excited about it. I'm that bit closer to reclaiming my £3,098 from Virgin. READ the info in here before you start off. This site has made it easy peasy for us.

Hello. GOOD LUCK! Don't give up. Never give up. I'm at the court part of the process (took me months after original letter....kept running out of money!). KEEP ON TOP OF IT HONEY.