Thank you - I appreciate your help Off to the post office!

Hello Sorry to be a pain as I know somewhere I have already found this info -but I am unsure who I should post the SAR letter to - would it be the original banch branch or a general address. I am looking for Lloyds Bank and Lloyds Credit Card - the credit card is more to ask about PPI - I suppose that would be a different template letter. Sorry I really have tried to wade through the lists but am getting a bit over-powered! Thank you

Ok many thanks for that Can I ask on the SAR for the information to go back as far as 2000 when his original loan was taken out? Thanks again

stan5131 - thank you for that. If you still manage to read this before your holiday I do have one slightly more urgent question. Tomorrow is the last day of the month when we pay Lloyds. Do we pay the £50 offered in our letter which they rejected or £150 which they have said they will accept. Have a great holiday - you probably need a break from helping everyone out - but it really is much appreciated. Thanks again

stan5131 and elsinore Thank you very much for those comments - I plan to sort out the SAR today and send it off. I am not sure who I need to write the postal order out to and who to send it to though. I am wondering if I send it to the debt department we are dealing with or somewhere else. Also I will still need to reply to them as they have given us 14 days and so assume I should put that in my reply. As I say I think the debt is more like the amount it should have been originally and so if there are charges and PPI to come back it should come of this amount. Will the SAR show us how many payments have been made to the loans as that way I can see how many months really were left of the first one. thank you so much again for taking the time to reply. I really do appreciate it as I am finding all this a bit daunting right now.

Hello. I am not really sure where to post this and have already posted in the Lloyds Bank Charges section but am wondering if this is where we should be. This goes back a long long way - basically my husband is rubbish with money, and always has been. He had two Lloyds accounts - one business and one personal although he is freelance and so treated them all as personal really. He had a £10,000 (yes £10K) overdraft facility on the business account and £500 on the personal. Year by year he was at the maximum with nothing to pay it with and massive charges each month. I should also say at this point that being in denial he kept nothing either and so I have very few statements. Anyway, every year they would offer him a £10k loan to pay off the overdraft and give him a new £10K overdraft to fill. To cut a long story short about three years ago he lost 80% of his regular work and they basically said enough was enough. So he had £10k overdraft, £10k loan that he had been paying for about a year and about 6/7 months remaining on his last £10K loan. Oh and did I mention the Lloyds credit card that he owes £14k on. Both the loans and the credit card INSISTED he had payment protection on them, but of course as we all know, it counts for zilch when you are self employed. For example, he would pay the minimum on his card of about £250 and after interest and charges the amount he was paying off the debt was about £20. The same goes for the loans. We went to the CAB who advised us to open a new account with a different bank which we did. He now pays Lloyds £250 a month at a high interest and so after about 9 months in he got a statement to say he had paid off about £300 of his debt and that at this rate it would take 27 years to complete! He's 50! Ha ha. We received another letter giving us a deadline to respond to them about how we are planning to proceed which we replied to last week explaining everything that has happened (in that no one at Lloyds ever rang back or replied to CAB etc) offering a lower amount as we have no actual income right now. We received this reply from: Maria Nicholson Case Official Customer Debt Management Springfield House 45 Welsh Back Bristol BS1 4AG Without Prejudice Dear Mr. xxxx Re: Your business accounts formerly held at xxxx Branch Thank you for our letter of the 21st February 2007. I note the contents of your letter and can advise that unfortunately the bank cannot accept your proposals to make monthly payments of £50 in reduction of your outstanding debt as the payment would not cover interest on a monthly basis. However I have taken into consideration your circumstances and can advise that the bank has agreed to reduce your total outstanding debt from £30,984.38 to £22,984.38 please note that this is not an admission of any liability in respect to any complaints you may have against Lloyds TSB. The banks offer to reduce your total outstanding debt by £8,000 is on the condition that monthly proposals of £150 are received for a period of twelve months, once 12 months have elapsed your payments will be reviewed with a view to increasing them. If you are unable to increase your monthly payments from £50 to £150 I will have no other option than to transfer your case to the banks external collection agents for the full outstanding balance. Please can you contact me with the next 14 days to let me know how you would like to proceed. I look forward to hearing from you shortly. 1 - I believe my husband's debt to be about £22K in the first place. He had two 5 year £10K loans one of which was four or five months away from finishing plus a £10K overdraft - so their amount of £30K plus never made sense and every time we asked the bank they agreed but never concluded. 2. Both of these loans were on the understanding that he had to have PPI even though he is self employed. Sadly he throws everything away and there are no copies of the original loans to read terms. The same goes for the credit card. - although they have frozen the interest and are taking a nominal monthly payment. 3. They have ignored the fact we said that the CAB wrote to them and they never replied and that every time we rang to speak to someone they were never there - so nothing was ever done. Should we go back to the CAB? 4. They have also ignored the fact that we have asked for the interest to be frozen. 5. I can do an SAR for them - but it would just show all our outgoings with nothing coming in right now. I am also self employed and have three days work in 12 weeks. We are living off my earning from Nov/Dec/Jan which will run out next month. 6. Help - not sure what to do. My plan is to reply and say that they have not answered the questions re the discrepancy with the first loan amount owing and the request to freeze interest. But can I also ask for copies of both of the loan agreements to see the terms regarding the PPI? I am nervous about posting this here as well as I do not want to get bumped off for breaking any rules but would really really appreciate anyone's advice on our problem. Thank you so much in advance

We have received a reply from Lloyds bank today which I am attaching and have a few points to make that I would appreciate any advice on. Maria Nicholson Case Official Customer Debt Management Springfield House 45 Welsh Back Bristol BS1 4AG Without Prejudice Dear Mr. xxxx Re: Your business accounts formerly held at xxxx Branch Thank you for our letter of the 21st February 2007. I note the contents of your letter and can advise that unfortunately the bank cannot accept your proposals to make monthly payments of £50 in reduction of your outstanding debt as the payment would not cover interest on a monthly basis. However I have taken into consideration your circumstances and can advise that the bank has agreed to reduce your total outstanding debt from £30,984.38 to £22,984.38 please note that this is not an admission of any liability in respect to any complaints you may have against Lloyds TSB. The banks offer to reduce your total outstanding debt by £8,000 is on the condition that monthly proposals of £150 are received for a period of twelve months, once 12 months have elapsed your payments will be reviewed with a view to increasing them. If you are unable to increase your monthly payments from £50 to £150 I will have no other option than to transfer your case to the banks external collection agents for the full outstanding balance. Please can you contact me with the next 14 days to let me know how you would like to proceed. I look forward to hearing from you shortly. 1 - I believe my husband's debt to be about £22K in the first place. He had two 5 year £10K loans one of which was four or five months away from finishing plus a £10K overdraft - so their amount of £30K plus never made sense and every time we asked the bank they agreed but never concluded. 2. Both of these loans were on the understanding that he had to have PPI even though he is self employed. Sadly he throws everything away and there are no copies of the original loans to read terms. 3. They have ignored the fact we said that the CAB wrote to them and they never replied and that every time we rang to speak to someone they were never there - so nothing was ever done. Should we go back to the CAB? 4. They have also ignored the fact that we have asked for the interest to be frozen. 5. I can do an SAR for them - but it would just show all our outgoings with nothing coming in right now. I am also self employed and have three days work in 12 weeks. We are living off my earning from Nov/Dec/Jan which will run out next month. 6. Help - not sure what to do. My plan is to reply and say that they have not answered the questions re the discrepancy with the first loan amount owing and the request to freeze interest. But can I also ask for copies of both of the loan agreements to see the terms regarding the PPI? Thank you thank you thank you - sorry it's so long

Hello. fed up today - he's grumpy - because everything is my responsibility and therefore my fault - I felt quite good about getting the letter off yesterday but he seems to have stamped on me and I feel deflated now. Thank you for the PPI letter I have pasted into my documents so that I can have a read and a tinker. Think I'll still ask for the SAR on accounts etc - do you send an SAR for credit card when you have paid minimum by direct debit? I just LOVE living in silence!!!! thank god for the two dogs!!!

Hello Stan5131 Thanks for the words of encouragement - I will pursue it - I am just confused as to what I can claim. If the interest charges are from the agreed overdraft then does that mean I can't claim it? Same goes for the loans and credit card really. I am overpowered and probably not in a good state right now (being tired!) to think about it any more. I am assuming - and please tell me if I am wrong - that I send an SAR to Lloyds about his two accounts and Lloyds Credit card - but does this also include the PPI or do I have to send a different letter for that. Thanks again really really going to bed now, but will look on here first thing in the morning.

Hello dx100UK - you back from work!! Really appreciate your support. Have you heard of something called Payplan? I am not sure if he should contact them? Do you think it's still worth sending an SAR for everything just to see what they send back? Whatever it is they send back - is that ALL claimable or do you have to work out what you can get back? I think I am too tired for this now - had bad infection the past ten days and doc gave me penicillin yesterday so feeling low anyway! Can you believe the cheek of this - OH said to me tonight that I was getting obsessed and that I should stop reading stuff!!! Please - who's debt is this. I may not have any money but I don't owe any either! Sigh.....

The more I spend on this forum the more I think we are not in the same position and won't be so successful. I don't think my husband went over his overdraft until the last few months and so all his problems are from the interest charged on the overdraft and charges for PPI etc - I am feeling a bit despondent but relieved that the letter has finally gone anyway to see what they say. Can't do anything now so will just have to wait and see I suppose. The credit card is the same - paid minimun by direct debit but it was mostly interest and PPI.

I have read every single thread on this case and it is amazing - sadly it makes me think I don't have the case all you people do. My husband has not been charged excessive bank charges (I have a thread going about our problems) but has been charged massive interest rates for his overdraft and also PPI on two loans he took out (each time to repay his overdraft) which they said was compulsory even though he's self employed. Same issue with Credit Card where he was told he HAD to have PPI and only ever paid mininum payment. Oh my.... But I love reading the successes and am truly thrilled for all of you. Well done - it's hard just managing to read all this with the jargon involved - I am in awe of you all. Fantastic news

Had terrible day for lots of other reasons - namely decided to have carpet put down - a teeny tiny landing and stairs - bought the carpet last year and have not had the money to lay it - decided to go ahead regardless as I am sick of looking at awful floorboards - so they came - and it was the wrong carpet!!!! I give up! Sent the letter off to Lloyds Debt Management this afternoon by guaranteed next day delivery - decided to explain the whole history from the beginning as it is not documented anywhere - all phone calls - so did that including the fact that Lloyds never replied to CAB in 2005 and that our circumstances have changed so dramatically now that rather them increasing monthly payment from £200 to £300+ we offered £50 per month!!! Also asked for interest and any charges to be frozen and told them that we will be applying for SAR for both accounts and loans (plus I will send same letter to Lloyds Credit Card) Exhausted now - just got my laptop back from computer crash (more money spent to fix it!) and am trying to find everything again. I suppose now we just wait and see what they say. I shall get the SAR letters ready next. Are you asleep or working right now? Really REALLY appreciate your help. Funnily enough OH was getting very shirty with me when typing letter because of the time the Post Office would shut - I did remind him that this was ALL his problem and that he could actually have started to prepare something in advance before I started. Silence!!! What a shock! Regards

18 hour shift!!!! You make me feel tired just reading that! Thank you so much for all your input - I have saved a copy of the no interest letter onto my laptop and am preparing the letter today to send guaranteed next day delivery. Do you think if I go down the - take me to court route - that with our circumstances the court would not expect him to pay that much a month? Also - would court ask for interest to be frozen. Thousands of pounds of this debt on both bank accounts and credit card is interest and ppi. Makes me so angry. Also - re the Credit Card - do I send them an SAR for charges and PPI agreement stuff? Hope your asleep right now!!! Thanks again

I'm sure there's a business opportunity here - for someone to start up doing one to one advice for people like me for letters etc. I am sooooo overpowered it's not true. As the banks are expecting a letter by Friday - can we reply to that letter - and ask for SAR - it is from Customer Debt Management in Bristol? Also is there a template for a business SAR - I have searched around but can't seem to find it - there is a lot of stuff on this board and my head is hurting! The letter says that the £250 per month he is paying towards the debt is not even covering the interest at the moment let alone the debt. Oh my - I know why my husband wants to put his head in the sand - I am starting to feel the same way!!!!