Couldn't believe it yesterday checked my account on line and it just didn't look right. Then I realised it wasn't in red!!!! lol

They put the cheque in for the full amount and it will be cleared on Friday.

Funny thing I have not signed anything yet from Abbey.

Well done, Abbey are busy this week. They sent me a letter today asking if I wanted a loan!!!!

I used the email route with Inga and she settled 100% within 24 hours. Well worth a try.

Well done, they will be busy with those settlements this weeks!

Enjoy your victory. x

Bad luck you must have got her on a bad day!

I will think of you when I have my first cream cake.

I will still be around here when I've got my money, it's great to be able reassure others through their battles. Don't worry I get an email when your thread is updated so I'll be with you all the way till you get your fortune as well!

x

It can seem quite daunting but if you follow the advice on here one step at a time and keep any letters etc it's quite painless. I went the court route and have had an offer to settle 100% of my claim before I even had a court date.

Ask for help on here and stick to your guns. It can take a while, mine was over 4 months but you will win in the end with the help on here.

She replied to my email within 24 hours and offered me 100% settlement. She must be in a good mood!

Go for it, I am still in a state of shock but very happy that it's basically over now! Just the wait for the money and Inga quoted 7-8 days.

I had not got as far as a court date, I had just received my AQ to fill in and file with the court. Have a look at my thread Toni v Abbey to see the emails I sent Inga.

Well it happens to be my birthday in 4 weeks and Mum's taking up to London for a show and tea at the Ritz so I may have to buy tons of clothes!!!!!

In reality it will go a long way to clear my debts that the charges put me into in the first place.

Good luck with yours, it may be worth sending an email if Inga's in a settling mood this week!

I emailed [email protected] asking if she wanted to settle and within 24 hours she had agreed to 100% settlement. I did state that I would like to settle before having to add any more expenses ie court bundle and AQ!

That was this morning, so maybe she's in a good mood today. Good luck.

Put it all in writing and address it to the store manager. If they are unable to supply your furniture you will get a refund when you ask for it and they should send you something for the mistake they made in selling your furniture to someone else.

Inga has told me I should have the money in my account in 6-7 days.

I can't believe it has happened so quick after my email to her yesterday. I've copied them onto my thread. Good luck you will be next. x

Can my thread title have WON added to it please?

Ah too many accounts!!!!

Thank you, I have replied to the email,

Thank you for your very quick response. I am happy to receive this settlement into my Abbey account. Can you please give me an idea of how long it will take to reach my account.

I will contact the court to withdraw my claim when the payment has cleared in my bank account.

I am so excited they have agreed a settlement of 100%!!!!!

Yes I sent it to that email address but she replied from [email protected]

Guess what? I sent the above to her at 10.36 today and I received the following at 10.56

Without prejudice"

Inga Kirkman

Senior Associate

Solicitor, NSW

Ok this is my reply to Inga

Dear Inga

Thank you for your prompt reply, I would be happy to settle at this stage for £4815.60. This figure is for the bank charges listed in my claim taking into account the refunded charges that I received on 03/05/2007, interest at 8% and the court fee of £250.

This figure will only be acceptable before the Allocation Questionnaire is filed. After the N150 is filed there will be the added expenses of £100 for the Allocation Questionnaire and also any costs of preparing my court bundle and any other extra costs if they arise.

I also attach a copy of my Draft Order for Directions that I propose to file with my N150.

I look forward to your prompt reply.

Yours sincerely

Is there a template for an offer of settlement email that I could use? I don't want to shot myself in the foot if they delay and the costs go up when I file my AQ etc.

Help again, I have received a reply from my email to Inga.

Inga Kirkman

Senior Associate

Solicitor, NSW

Do I just reply with how much I want? ie Claim + court fee + 8% interest.

I had just copied my AQ and Draft Order for Directions, and latest spreadsheet of charges ready to post off to them.

I was hoping to send them copies before I filed my AQ to give them a chance to settle.

I had the N150 version as my claim is for over £5000.

It looks like I will have to suss out which refunds were for before the claim as they have charged and then refunded those charges since the claim!

What a nightmare!

Ok got the AQ today but confused as to amounts to claim now.

Abbey refunded £1190 of charges after I put my claim in but also the following month they refunded around £200 which were listed on my bank statement after each charge ie Charge £25 then a charge refund of £25. If I take into account refunded charges after the claim date then souldn't I take into added charges since then as well.

The original refunds where all listed as a long list on my bank statement but with no referance to which charge (ie dates) it was a refund to.

I have sent an email to Inga requesting a settlement before I file my AQ and the added costs of the court bundle.

Please help, I really am lost about how much I can claim for now.

Got my AQ but I'm not sure what amounts to fill in. Since I first filed my claim Abbey have refunded some of my charges but haven't stated which ones they are. These were listed as refunds and not as settlements. I have also had further charges taken! Sorry to hijack your thread Claire but nobody wants to talk to me on mine.

I have sent an email to Inga asking for settlement.

Hows it going, I was told by the court that they have sent out my AQ and I should receive it in mext couple of days.