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whistleblowing fairy

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About whistleblowing fairy

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  1. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. most of the companies I've asked to accept reduced payments, have done so without defaulting the account. Only one defaulted the account but as long as make the lower payment on time the account won't be passed to an external dca. they were even really understanding when i explained that i couldn't reduce the payments on my staff card, because of it being seen as gross misconduct. that's because i was honest about why i needed the exta £60 a month for one creditor rather than trying to fiddle the figures on my expenditure.
  4. the indian staff have been told that if you request to be transferred to the UK, they're suppose to. UK staff work 8-8 week days and 8 - 6 weekends. we've started outsourcing to Canda now as well.
  5. Robert Udy isn't a ghost, he's a manager of the department that has nothing to do with chasing payments, but still he's a pretty important manager, so I'm shocked that someone said they didn't know him! as far as senior managers go, he's quite nice. As for that phone call you received, and i work for crap.1, that's appalling!!!!!!
  6. email isn't secure. if your account is up to date, you'll be able to log on web site and send a secure message through that.
  7. I didn't mean to be patronising, it was meant in a light hearted jokey way. i did not read my t&c and the joke was made at that. Er... yes... Why don't you have a quick look at the Litigation board, and read? And momentum is gathering, as Data Protection Act request and court claims are reaching their conclusions. i'm sorry, i'm not great with computers. it took me a long time to figure out how to add a thread and i still can't open some of the folders. I was simply asking the question. I wasn't expecting someone to so openly and sarcastically mock my inability to use a computer
  8. This seems so unclear to me and I'm confused????? Are you against the bank staff (like me) who have debts using this site to help them get refunds on their own personal accounts and until the refunds come through, giving their knowledge to help others??? That's not really fair if it is. Its the same as saying a doctor shouldn't get sick because they know how to fix it. I personally couldn't give a monkeys how much profit my empolyer makes or all the other nitty gritty stuff. I only care that come the 16th, they've paid me correctly. or how stupid they look at press conferences
  9. i've been told if a settlement form comes back not accepting the reduced fees, we're to send out another letter saying that our offer is still open but it is the final response and if you're not happy with our final response, you can complain to the FOS. So you're more than likely have to go to court to get more back
  10. have you received copies of the signed app forms yet?
  11. 'lee powell's' department is below anyone who replies from ERC office. You can tell the difference by the reference on the on the letter if it starts RR it's l'ee powell' if its erc its the complaints office. Most letters go through 'Lee Powell' and depending on what's said in the letter it'll be passed 2 erc office (only if meets fsa guildelines of a complaint). So even if you send the same letter 10 times addressed 2 all sorts of people in different offices it will end up with 'l p' before being passed on. Also I soooooooooooooooo didin't say this and please do not quote this in an
  12. ok, i'll give you an example which might help. Say your balance was £200 and you paid this in full but it was a few days late so a late payment charge and interest would be added (say £25). This would give you a balance of £25 (because you cleared the previous balance in full). If you then didn't pay and the account eventuallt defaulted six months later for £150. We'd be able to remove the default because the balance was just charges as the £200 payment had cleared your transactions. If your balance was £200 and you only paid £10 but paid it late, getting charges. you then refus
  13. why would fraudsters pay bank staff when they can just 'bin hit' accounts which is far easier and cheeper? A Bin is the banks identification number. Each account that is the same within a bank e.g. all Gold MasterCard accounts with bank x would have the same first few numbers with random numbers after it. All fraudsters do is guess the rest, if the transaction goes through, they'll repeatedly 'hit' it until the bank's fraud team stops it.
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