This topic was closed on 2019-03-08. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Hmmmm, it's a really good deal, I don't want to leave them, but I can't continue with this poor service. I'll look around and see if I can get a similar deal before I cancel !

What a terrible terrible service. I recently got a new phone from T-mobile, about 6 weeks ago. I gave it a few weeks, before I phoned up with my first complaint. The signal on the phone was really bad, no matter where I went, it'd cut out during important calls, or people were just getting sent straight to voicemail. So the guy said to try the sim in another t-mobile phone which I did, same problem. I phoned back and he said it must be the handset, so I got sent out a replacement handset. Guess what, same problem, not a thing changed. I've just phoned up regarding the cancellation of the contract due to the unreliable service I'm being probvided. The guy basically said that its past a '7 day cooling off period', and that I'd have to pay off the contract in full. Either that or write to the customer services. Not a happy bunny, the contract is 18 months, 18 months with a very un reliable service, no thanks. What can I do ?

Yeah, I'm looking into the details of this courts claim now. Do you NEED all the statements of the actual dates and cost of charges. I had phoned up and was told I had 7 charges, they didnt temm me the amount. So I took an average of the bank charges £28, £30, and £39 and multiplied that by 7 to give me a rought estimate.

Seeing as I'm in Scotland, I sent them a letter from the goval law center. Very similar to the same as in the library here. Gave them 14 days, then sent out another one.... '' I am following up a letter posted on 21/03/2006, which you have yet to respond to. In the letter I outlined a request for all charges on the account to be refunded within 14 days, and that court proceedings would be started should the matter not be resolved. I have attached a copy of the letter for your convenience. I have calculated these charges to total the sum of £***. Whilst your charges may be in line with those of other high-street banks, it does not excuse the fact that they are punitive in nature and so forth are unlawful in Common Law, Statute and recent Consumer regulations. The charges have pushed my account substantially beyond its overdraft limit resulting in more charges being incurred. I now make a final request before action, for a refund of charges on the account to the sum of £*** within 7 days of receipt of this letter by way of personal cheque or direct credit to the account. Should you refuse to refund the charges within seven days I will start proceedings for recovery in the County Courts where you be eligible for an extra 8% APR as allowed by the County Courts Act (1984) which I have calculated to be an additional £18.80 in addition to my court costs. Please note that only full satisfaction of my request will avoid court proceedings, any partial refund will be refused by myself as I believe I am entitled to this money. There will be no further communication from me and I shall issue a claim at the expiry of this deadline. Yours faithfully ''Pressleyno1'' Got a letter saying sorry blah blah blah, we're looking into it blah blah blah. So they've had two letters so I'm thinking of giving them until Wednesday next week to reply if not them Court proceedings WILL happen. What do you all think ?

Sent my claim letter off to halifax, never heard anything after the two weeks I gave them. Sent another saying more things, and giving them an extra 7 days. I recieved a letter saying that they are investigating the claims etc, and I will recieve a response very shortly. Along with all this crap about how to complain etc, and if I want to find out more to phone them blah blah blah. Is this just a letter to fob me off or will they actually reply ? Should I give them more time or go ahead with the claim ?

I have sent a letter to Halifax 2 weeks ago, giving them 14 days to reply. I have not recieved any reply what so ever yet. I'm planning on giving them a few extra days, after that what should be done ? A final letter or start court proceedings ?

Customer Relations - 08457253519 (option 2) & [email protected]