My tenancy (london) began 7 days ago and the day we moved in we raised issues regarding the inadequacy of the heating in the living area/ kitchen. We offered to share the electric bill in case extra heaters would be necessary. It was decided that we would wait for a few more days to see if the flat would heat up to sufficient levels as she advised that it felt cold due to the fact that it had been empty for a number of weeks and would get warmer over the next few days. L also said a release would be possible but that she would check with agent what release terms would be. On the 3rd day of the tenancy she entered w/o notice and claimed it was necessary in order to drop off the Inventory. I was in my bath towel and did feel shocked at the time since in my 20 years of living in london nothing like this has ever happened. Because of the ongoing heating problem and the way in which she made excuses for her entry and did not acknowledge this as a breach on her part (raising the liklihood that it could happen again since she didn't respect this right) we decided that we wanted to leave the tenancy. After we informed her of this she required that we move out within 24 hours and pay 10% of the 6 months rent upfront that we paid. We packed all our stuff and said that we would move in 24 hours (even though it was her breach) provided the 10% fee was waived. She did not agree so we have not moved out and want to get directions from the county court to approve the early release without any penalty due to landlords breach. Also there is no cold water in the flat - it is the same temperature as the hot water. The L has made it clear that we can not leave w/o her taking a 10% fee (for the agent) but in our view she should pay this. Whats the best way to approach this and is there any ADR service that might be useful here? Or can anyone advise the best way to approach this?