I have been trying to get in contact with stanford and greens in regards to a £560 C.T (council tax) debt which has accumilated. I have been thretened recently by this company that they may file for a warrant for arrest under the council tax evasion law. Needless to say this scared me i am 26 with a cleen record I wrote a letter to them with an attached income and expenditure form from step change ( a debt management charity stating i could only afford to pay them £17 a month. Said letter was sent in september 2017 with no reply or conversation with them. but last week with above threat to seize goods or a warrent for my arrest. What can i do as this is now affecting my daily life due to me suffering with anxiety and depression. Thank you Chris

Good morning all, I have recently had an arrangement with stanford & green relating to some overdue council tax for the previous financial year owed to Dartford Borough Council. I was paying them 50 pounds per month, however i missed my last months payment and just thought i would pay this week and didn't think any more about it. I was going out two days ago when someone was about to knock on my door. It was a so called collection officer from Stanford and Green. He explained that i had broken an agreement with them and they would be attending Friday to remove goods to the value of the total outstanding amount, approx 600 pounds. I was rushing so i said i would call him later. I called him and i explained the situation as to the missed monthly installment, he wouldn't hear any of it. I even offered to try and settle the outstanding amount sooner, and again he was having none of it. He said they would attend my property, whether i am there or not, gain entry and remove goods. I said i thought this was unfair, and what would happen if i fail to allow them entry. They said i could not stop them from coming in and if necessary they would use contractors and locksmiths to gain entry and would bill me for those as well, and if i was going to be a problem they would seize my vehicle. I have since been in touch with a debt management company who where extremely helpful, and they said under no circumstances can they force entry or seize my vehicle. I have never allowed them into my property and have never signed anything, and so on the basis of that, is it right that they can do nothing except leave me a letter and go!! This is extremely worrying, that companies such as this are allowed to put stuff like this in their literature. Is there any way people can make official complaints regarding this kind of behavior! Regards Phil Kent Further to that, I called the office of Stanford and Green and initially spoke to someone, a young lady who could not have been more dismissive if she tried, again, didn't want to hear any of it said that i would now have to deal with the officer in question, [edit]. I then called him again and he wasn't budging and i just spent the 20 mins or so on the phone to him going round in circles. I was by now furious, and called the office again, this time managing to speak to [edit]. I did expect some kind of explanation from him, i also explained to him that Stanford and Green have all my contact details and i asked why they simply hadn't contacted me to chase the outstanding payment. No answer was given apart from [edit] saying to me that they do not have to make arrangements and they only do that out of courtesy and again, deal only with the officer. I called the officer back. No answer. 5 missed calls, one voice mail and a txt and nothing. So there doesn't appear so be any professional courtesy at all, among any member of staff. Regards Phil