Showing results for tags 'mercedes garage'.
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Hello People, nice wee site. Now, last month, whilst driving my 54 Plate Smart Fortwo Coupe Pure 700cc the fuel filter snapped off causing the engine to stall [obviously], luckily enough my car insurance provides free roadside recovery. The guy fixed the car but recommended to take it to the garage for checking as he recognised that the fixing ring was a little bit damaged. The car was due for service anyway so I decided to make a booking at my local Mercedes Benz garage, you know kinda expecting the high standard associated with the brand. I must admit that the Customer Services staff where really nice and after a warm welcome, handed the keys and did make it clear that the fuel filter needed to be checked and replaced if required as we had this incident mentioned above. Later that day I received a call telling me that the car was ready to be collected, once there I've asked if the fuel fileter was checked and the guy in a patronising way replied that because this was requested earlier, it was checked and nothing was wrong with it. It happen that yesterday after a really bad day in the office, the car stalled at 70mph on the motorway , the car develop the same fault, this really made my day,again and many thanks to the RAC guys for such a good response. After a quick fixing, I received the same diagnosed, fuel filter connector faulty, will need to be replaced. Here's the big question as I want them to cover the cost of this repair, it was their poor diagnose system that missed the faulty component anyway. Do you think I have a case here? Many Thanks
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