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This is a follow up to this thread: http://www.consumeractiongroup.co.uk/forum/showthread.php?269220-Never-Paint-Again-All-Seasons-Wall-Systems-Warranty-Issue The original thread ran from July 2010 to May 2011. The thread was then closed as the issue I was having with the wallcoating had been resolved. Unfortunately, it did not stay that way, so I am posting an update to act as a 'consumer review' to the Never Paint Again experience that I have had. So, in September 2012, following some fairly heavy rainfall I noticed that I had a number of new damp patches appearing on the internal walls of the property, mostly in the lounge but also in the hallway, the dining room and the bedroom. I attempted to contact All Seasons Wall Systems but discovered that the company had been dissolved. Luckily, I had my insurance backed warranty to fall back on so I contacted the Independent Warranty Association (IWA.biz). To cut a VERY long story short, the contractor that IWA appointed to remedy my problems never materialized, and I was eventually told to find my own contractor to do the remedial works. I also had to jump through many hoops of paperwork and red tape to get IWA to agree to a quote and to reimburse me after I had paid the contractors bill. This whole process took 8 months, during which time my property was left with damp coming in for the long wet winter and spring that we had. The remedial work was finally completed in May 2013, but IWA refused to do anything about all the internal repairs that I was then faced with, stating that the insurance did not provide cover for that. So, I made a complaint to the Financial Ombudsman Service, on the basis that 8 months was an unreasonable length of time to take to process a claim, and has caused me to suffer substantial loss. This complaint was upheld, and IWA have finally just settled. The whole process took over 11 months, and was extremely stressful and time consuming.
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