Hi,
My Natwest Step account is being downgraded to a basic Account. I didn't mind until I found out I can only use Natwest, RBS or Ulster Bank branded cash machines in the UK or Gibraltar, and post office/Natwest counters. I wouldn't be able to use UK cash machines from other banks or providers.
I was given the option to apply for a current account. I'm on JSA and my credit rating is a nightmare.
An excerpt from Natwest letter to me: "We value your custom and would like to go on helping with your banking, but you also have the option to close your account."
I doubted threat