Showing results for tags 'refised'.
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Hi. Sometimes in December I have booked slot for Lite in the UK test (£50) charged in advance for it. At the test center I was told that I can`t take the test because my name given while registering on website does`t match the name on my passport. My name on the passport is ie. Peter Paul Smith, while registering I have only filled fields with first name, Piotr And surname, Smith - I have left middle name field blank because there was only *(star) next to first and surname fields.So I was sure it`s not needed. Also in 2011 I have booked the same test but was unable to take it at the time because I did`t have proof of address on me (thats fair enough. my mistake). When I showed for that test there was nothing wrong with my name, they were only unhappy with no proof of address. Now when you register on the website https://www.lituktestbooking.co.uk/eass/registrationPersonalDetails!input.action there is advice about the middle name, says if you have it you must include it while registering (there was no such advice in 2011, not even in December when my wife registered on website, they put it on recently.) In t&c only says: `If the following details are not correct on the day of your test, we may not allow you to take the test and we will not refund your test fee. Your name` I have complained to them but they refusing to refund the fee, what do you think, do I have any chance of winning that with them? I`m thinking of going small claim route if there is any chance of taking the money back from them, that rip off. Thanks
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