Hi, (I'm sorry if this post is too long, but I would be forever grateful if you could read as much as you can and drop me a reply) Firstly, I am new to these forums and have been browsing them for a week or so now, but only registered today. I have done reading on the SOGA on the direct.gov website, but I still don't fully understand it. Although I'm new to this particular website / forum, I do know the kind of culture forums possess, and so I apologies if this is the 500 millionth times this has been asked, but like I say, I don't fully understand SOGA because it uses words a lot such as "usually" and "probably" so doesn't directly convince me of what is the correct solution to my problem. The Problem: About 2 month ago, 3 months MAX, I purchased an £800 Advent Desktop from the Currys / PC World Megastore on finance. Firstly, I bought the computer for it's main purpose of gaming, I enquired their PC sale team in-store to recommend one for me. After around a week I started noticing strange things about my brand new computer, which I look after intensely. The computer would suddenly start to crash or "not responding" and would have to wait for things to load for a long time, or restart the computer and try again. Shortly after, I also noticed that the humming sound was getting louder, and louder... and louder... I have the PC in the living room, and it drowns out the sound of the TV unless we turn it up, demonstrating just how long it was actually getting. Again, as if the noise wasn't annoying enough, I started to hear rattling sound. At first I didn't know what this was, and actually didn't even think it was the PC making that noise, until about, a week ago I noticed it was in fact the computer, because it just wouldn't stop doing it. I did some research as to what the noise was, and got some mixed, yet worrying answers, such as: - Bearings (balls?) in the fans are wearing away - Early stages of the Hard Drive failing slowly but surely - Early stages of the Disk Drive failing slowly, but surely These are things I don't expect to happen this early for a brand new computer, I had a computer before this, for about 6 years, which just treated like dirt to be honest, and never had these problems, ever, and the specifications were FAR FAR less than this one. The next problem... I am really fussy when it comes to taking good care of my belongings, obsessive, a hobby. (Even though I said the previous PC was treated like dirt, it wasn't mine, and was open to everyone). For this reason, I pleaded with the sales team to check, double check, and recheck the computer was in immaculate condition, un-used, pristine, un-touched to which he agreed. But he came out with a bettered, un-sealed box, but he assured me some how, so I took it. So, for these problems to occur so fast, for such specifications, leads to believing I actually *MAYBE* received a used / returned computer. More so for the fact, my friend bought the exact same one, perfect as of now, keyboard and mouse had some plastic wrap around them, like the stuff you peel off your brand new phone, and it's only now I realized that mine didn't, but why wouldn't it if it's brand new? I never peel the plastic stuff off anything, until it naturally wares it's self away in due time from being used and becomes and obstacle. The most important part I rang customer services about half an hour ago, told him everything and he offered me a repair to which I agreed, but then I wondered and asked "But, what about a replacement?" to which he SWIFTLY, INSTANTLY replied "If the keyboard and mouse wasn't brand new, why didn't you return it in the first week?" Well my response to the fact I didn't I realize it was brand new until now, I've never encountered these faults before, and like I say, I only just researched a week ago what they were, hence the reason I called him half an hour ago. Anyway, it's past the first 28 days, so I have to settle for a repair, which is fair enough, if the PC was brand new and un-used in the first place, but evidently, it's not.. So in my eyes, it was mis-sold, and the assurance the sale rep gave me was mis-leading? Also, SOGA says I actually have 6 months, and it's the traders responsibility to prove it wasn't faulty when I purchased it, but like I say, I don't fully understand it. (I am continuing to read it though and learn more about it, so I'm not one of them lazy ones who expect to be spoon fed, I am doing my research, but would just like that little extra "guidance". So it's some 10 days collect and return thing, getting collected on Wednesday, in 2 days. Just before I posted this thread, I noticed a lot of topics about "laptop lost" "laptop not returned" etc etc which worries me, and makes me want to refuse the whole thing and want a replacement instead... I want to know if someone can tell me the best thing to do, or what my rights are exactly, because I am not happy. I'm sorry if this is too long, but I'm kind of obsessive and explain almost every detail in memory... Thanks a lot for reading #Ashley

Hi guys. Last Oct/Nov my hp tower kept having blue screns then crashing. Numerous phone calls to work out if i had to take it to them or get a collection. Machine was 2 years old and I had business insurance as we used it for my partners business. In total it was picked up 6 times and returned 5 times. The last time was in March and they finally decided to write it off. Great I thought finally-however was really ticked of with the money we had lost as we relied on it and the fact I was paying £13 a month for bugger all service. any whoos they gave me a voucher to the value what i paid and i purchased an acer laptop. last couple of months it has been turning itself off. Then last week just wouldnt go past the microsoft banner. Spoke to them and said i felt it got way too hot they said take it to the local store which is 20 miles away and i cant drive and to take my external hard drive as my cover plan covered data recovery. Once in the shop i was told they will not use my external hardrive and i must purchase another drive. Obviously i was really angry-snctched my machine back and left. Phoned the know how guys again and they said he shouldnt have done that. Its been a week now and as i dont drive have to rely on others its just sat here. im furious with the service again-if they write it off do i have to accept a voucher in the store or can i demand my money back and buy elsewhere? thanks for reading my essay jo

Hi, Basically about 6 months in to owning my HP G62 laptop bought from PCWorld, I started getting an intermittent fault with the screen where the whole PC would freeze, and there would be vertical lines on the screen, but I could still see what I was on before. After emailing HP for a month or two, they said that the problem was hardware based, and to contact PCworld, as that was where I bought it. The Laptop has been in to knowhow 3 times now, the third time the laptop was out of warranty, but they agreed to fix it as it was less than 90 days since I had sent my laptop in for the same fault. I recieved my laptop back for the fourth time on Thursday, and today, I have the same problem again. I don't want to send my laptop to be repaired again, because it won't work, and I'll be without a laptop for a week, and when I get it back, it'll be just like it was before. Before phoning knowhow again, where do I stand with this? I bought the laptop for £400, and according to which? the company has to either repair the laptop or replace it, and they haven't repaired it, so can I have it replaced despite being out of warranty? It says If the seller doesn't do this, you are entitled to claim either: reduction on the purchase price, or your money back, minus an amount for the usage you've had of the goods (called 'recision'). I'd be happy to get £300 back from them, so that I could get a laptop with similar specs to what I have now. Any advice would be much appreciated. Thanks

i bought a xbox 360 from them 3yrs bck and waz told about there brilliant insurance i waz told by a member of staff with this insurance no waiting 4 repairs instant replacment to witch i now know is a ld crap ive spoke to loads pple from pc world& all i got waz appoligise & exscuses saying nowt we can do the staff member is no longer working 4 them i cann`t understand how a large company like pc world who are responsible for the training of staff can try & push the blame onto a former member of staff who is not there to defend himself so just take care wat u are told by staff member dont believe a word they tell u read every thing before signing no matter wat bull the sales guy says or get him to write it down in black & white needless to say i will not be using pc world ever again & the miniute the xbox is bck & rpaired i will be cancelling all insurance payments 2 them. this is ridicules the amount ive payed in insurance i could have just gone & bought the new kinnect 1 so please beware of the crap they tell u

I recently took my Laptop into PC World and purchased a new external hard drive from them and asked them to do a data/software recovery as i had many photos of my new grandson on the laptop and did not want anything happening to them if i had a problem. Also i had lots of downloaded music and software, and irreplaceable scanned copies of family members etc. After a 3 weeks i had heard nothing so i rang them and they informed me they had lost the laptop and hard drive. They told me i would get a voucher for a replacement laptop, whic i recieved but when i asked about them replacing the lost software from their stock and compensating me for the loss of music downloads and software,they told me " you should have had it backed up so its down to me" i was not only dumbfounded but furious as i took it to them, the so called experts, to do the back up for me. The store manager agreed with me as did the 3 other managers i spoke to over the coming days, but head office have said NO i have spoken to Consumer direct, who agree with me that they have failed to take reasonable care etc etc but after 3 letters to Dixons, they have said tuff titty. So i am now in the process of taking them to court with there reply to my statement was " i intend to defend this whole claim" Has anyone else had this sort of problem? you can follow their new director, David Camerons mate on twitter, sebastian james