well, got the laptop back today, all fixed, new wireless card and switch and a new screen and lid. result. let em know you mean business i did. Sent a rather blunt note along the lines of, fix it, repair it or replace it or ill take it further. it worked. cheers for al the help guys/gals fil

spoke to the techguys this morning. and they/ve arranged to pick it back up and sort on tuesday. ill keep you posted on the outcome. cheers fil

cheers for the responce guys, where do i stand with the sratch casing though? what am i suppossed to refere to with that i have no proof. cheers Fil

hey all, bought a laptop for our son for christmas from currys. all was fine until it stopped working about 3 weeks ago, rang currys and it was picked up by the techguys. got the laptop back today, the hard drive had stopped working altogether (this was replaced), so far all is great. went to try it out and noticed the lid (back of the screen) was badly scratched, this was a very well looked after laptop, im aware of how fragile they are and this was an emaculate one! on top of this the wireless function no longer works, there is a little switch on the front you have to physically turn the function on accompanied by a little green light. the light doesn't come on and i cant connect to the internet wirelessly. this all worked fine before it stopped working what do i do? its 3 month old under warranty but i didnt take out any extra cover. do i ring the techguys or go straight to the store? any help would be appreciated thanks Fil

hi there, a while since ive posted but, just wondered a bout a phonecall i recieved today from a company called UPI ltd. they claim they can get my money back within 4-6 weeks. there is a charge of £50 but thats refunded if they are unsuccessful. and there is no percentage of the claim to pay. any one had any dealings? im a little worried that the claim i made might never be reinbursed. even if the court case pending by the FO results in our favour am i right in thinking they could string this out for years? if so is it worth claiming through one of these companies? my claim is for about £1500 cheers fil if this is in the wrong thread please let me know and ill shift it

hey there all, i got a letter from the court advising me of the stay (aaarrrghhhhhh!) the letter does say i can appeal, my wife rang the court and they said we would need to fill in form n244 and that this would cost us £85. is this right. should i pay it as theres no guarantees or do i just wait a year or so for my money? cheers fil

hey all i got a letter from court yesterday, the defendant has filed a defence. an allocation questionare is also included, i thought they dispensed with these. do i have to pay another fee? the questionaire has to be in by the 28th august. there are no other instructions. the defense is fairly standard i beleive. what now? do i just sit and wait? the AQ threw me a bit:confused: cheers Fil

got a letter from the court this morning stating:- the defendant responded to the claim indicating an intention to defend all of the claim. the defendant has 28 days from the date of service of the claim form with particulars of claim, or the particulars of claim to file a defence. acknoledgement of service on 27 july. this is going a bit quicker than i expected i guess i just sit back now and wait for my money....... cheers Fil

brilliant, handed it in at the court today guess i jst sit back and wait. interestingly the court told my wife it will probably only take about 3 weeks before i have the money guess they get a lot of claims. before i go a big shout out to Bigmac, without this site and this guy id probably have given up........fingers crossed Fil

one last question. if all the letters weve sent to Yb so far have been in both mine and my wifes name (and signed in both) does that affect who the claimant is? are we both claimants? does the the form have to be signed by the claimant handing it in. could the claimant be me, signed by me (even though its a joint acount) but handed in by my wife? aaaarrrrrggggg! its late

Last question honest, on the bottom of the first page of the N1 form theres a box for defendants name and address, and also another box asking for amount claimed, court costs, solicitors cost and total cost (im sure your gritting your teeth with me Bigmac, i know i would be) do i fill these in as well? Fil

great i've ammended that Thanks again *Crosses fingers* Fil

sorry to keep asking questions but i dont want to get it wrong. thank you so much Bigmac you're a star. the daily interest bit, i know you said plus interest but do you mean OD interest (of which i have nil) or the interest im also claiming (s.69) cheers again Fil

any answers for my questions please, would really appreciate the help. i just need to know if there is a particular address i need for yorkshire and confirmation on the interest, also the bottom of the N1 has feference to a solicitor, do i leave this blank? cheers fil

managed to find the excel ss so thats great but am having trouble with the daily interest amount i put on the N1 form, is it the charges im claiming (minus the interest) x 0.00022? im not sure thanks for all your help guys/gals this is one awesome website! cheers Fil

cheers for the quick reply Bigmac im just filling in my N1 form now and have a couple of questions, 1. the account is in two names, do i include both of these in the claimant box? 2. is there one particular registered bank address i need and if so where can i find it? 3. i can find the excel spreadsheet to work out interest, ive used it once but cant find it again, any idea's? cheers in advance guys and gals

hey, guys was just about to start court proceedings but received a letter with an offer for £625.00. first thought was dont take it but i saw a thread that said to check before accepting any offers. has something major changed or should i continue as i intended? Cheers Fil

ok i got a letter from YB's solicitors this morning offering £200 in full and final settlement instead of the £1176 they owe me. may be a silly question nut i was expecting a letter from the bank not a solicitor is this normal? fil

its been longer than the 14 days stated in the LBA and ive still had no letters since the statements came through. i sent all the letters to the address given to contact them on:- Advice Quality Unit – Charges section Third Floor Brunswick Point Wade Lane Leeds LS2 8NQ is this why ive not heard anything? have i done something incorrectly? or is this common? cheers fil

quick question, what if they apply charges to my account while im doing all this? i had a returned unpaid DD which i cancelled weeks earlier and they,ve charged me another £35 this week.

great cheers. so all i do now is send the letter saying im dissapointed in you and wait? i wish they had just replied to my other letter:( fil

i sent a letter on the 1st april asking for the £1176.00 and giving them 14 days as per the letter template. its now the 4th of may and ive heard nothing......what now do i send them a copy letter or a different one? please help fil

cheers sarah, but how do i work out the total, just add all the charges up and thats the amount im requesting? i know it may seem like a daft question but do i deduct anything for the amount they are allowed to charge? cheers fil

ok so i got my statements and theres about £1200 to claim back what now i cant find the form im supposed to fill in.

hi there, finally got round to doing this after a fun ne year:rolleyes: quick question. who or where do i send the initial letter (the dpa one) is it to my branch or the head office? been looking for too long i think cause i cant find the answer. cheers