Thank you for the address, I will send my letter to him recorded. Having read my complaint, what are peoples' views on my case?

Thank you for everyones response so far. If anyone has Sam Laidlaw's address, please let me know.

I have an ongoing dispute with British Gas and would welcome anyone’s help and opinion as to whether they think I have a case. To explain the entire problem would be lengthy, so I have kept it brief, but can go into more detail if required. 1. I have 7 radiators in my house, which approximately 18 months ago became stuck on, so they were continuously blasting out heat. 2. I contacted British Gas, who firstly replaced a pump (did not fix the problem), but insisted I needed a powerflush to remove gunk in the system. 3. Powerflush undertaken and cost approximately £500, which has been paid. 4. Immediately following powerflush (within 2-4 weeks) 4 radiators leaked. The sill along the bottom broke and water flooded out bleaching the carpets. 4 radiators were turned off to prevent them refilling with water. 5. Contacted British Gas, who sent a technician to view the damage. The technician confirmed the leaking was caused by the powerflush and that it was the worst damage he had ever seen. I have homecare and therefore was told that the 4 radiators would be replaced free of charge. I agreed to replacement. 6. To maintain consistency throughout the house I also agreed to pay for the 3 good radiators to be replaced. Cost quoted at approximately £900. I was told that the 3 good radiators were not covered by homecare because they had not leaked. 7. Within a couple of weeks of the technician leaving radiator number 5 began leaking. Again bleaching the carpet, but also running through the ceiling and damaging the wall paper in my hall. Radiator 5 was turned off to prevent it refilling with water. I also turned off radiators 6 and 7 in anticipation of them leaking, and to prevent any subsequent damage. 8. Technician arrived and replaced all 7 radiators. British Gas have billed me for £900. The technician advised me when he fitted the radiators, that the powerflush was not the answer to my initial problem of the radiators being stuck on. I was told the problem actually related to the pump, so therefore the powerflush was unnecessary. Technician observed wallpaper and carpet damage. I am disputing the bill for £900 and requesting reimbursement of the powerflush bill of £500. I am also requesting British Gas compensate me for the damage to my carpets and wall paper. My contention is that the powerflush was unnecessary and that it caused the damage (confirmed by British Gas technician and I have his name). All radiators would have leaked in time, proved by radiator 5 and only prevented because I turned off radiator 6 and 7. I believe that all 7 radiators should be covered by my homecare agreement and replaced free of charge. So far I have sent a letter to British Gas outlining my complaint. I have received a phone call from a lady (not particularly helpful), but the upshot of her call was that British Gas were unwilling to cancel the £900, not willing to refund £500 neither were they willing to compensate me for the damage to my carpet and wallpaper. Her reason being that I agreed to the powerflush and to pay for the 3 good radiators at the time of the technician’s first visit. However the lady, although I suspect not technically trained, did state in her call that a powerflush would not be the answer to the problem of stuck on radiators. But she also insists the powerflush did not cause the damage to my radiators, despite a technician saying otherwise. I have asked her to put her comments in writing, but have not yet received them. I did point out to her that my radiators had worked perfectly for 20 years, and only leaked after the powerflush. She was unwilling to accept the two incidents were related, but could not offer any explanation why the radiators had leaked. I have to admit that her call took me a little by surprise, so I don’t feel I argued my point as well as I could have done so. I therefore called British Gas to discuss the complaint further, but I did not take the lady’s name so could not speak with her. I was told that the complaints/billing department was shut and that someone would call me back, but so far I have hear nothing. I was told that my complaint would be reopened. Do I have a good case? And if so what should my next step be? I have considered small claims, but is that the next step? I am confident I could argue my case successfully, and suspect that for the money involved they would probably concede before it got to this stage, but is there any easier way? Is the lady I spoke to, simply not at the correct level to deal with my request? Do British Gas have a legal department? And If I spoke to them would they be more receptive? If it helps I have a copy of my letter to British Gas and can post it if necessary. It basically outlines the above in a bit more detail. Any help would be appreciated.

Hi I would be grateful for any help. I have read numerous other posts regarding extending beyond 6 years, but not found anything which fits my circumstances. I have made a data protection subject access request with Abbey for statements etc covering the life of my account. My account commenced around 1995. I have today received statements covering December 2005 up to current date, and some screen prints of statements from December 2000 to November 2005. The later has been produced from microfiche. Unfortunately the bulk of my charges occur in 1999, which I reckon are about £1000-£1500. I have spoken with Abbey today, and they were surprisingly helpful. However they maintain that they cannot give me any information prior to December 2000. I have been told that the microfiches dated prior to this have been destroyed. Is this true? They know why I want the information, and the lady I spoke with mentioned they are receiving thousands of requests for the repayment of charges. So is there anything I can do to obtain information before December 2000 or are Abbey correct? The 40 days of my access request will be run out in a few days, so could I move to failure to comly stage? Help! Richard

Hi I would be grateful for any help. I have read numerous other posts regarding extending beyond 6 years, but not found anything which fits my circumstances. I have made a data protection subject access request with Abbey for statements etc covering the life of my account. My account commenced around 1995. I have today received statements covering December 2005 up to current date, and some screen prints of statements from December 2000 to November 2005. The later has been produced from microfiche. Unfortunately the bulk of my charges occur in 1999, which I reckon are about £1000-£1500. I have spoken with Abbey today, and they were surprisingly helpful. However they maintain that they cannot give me any information prior to December 2000. I have been told that the microfiches dated prior to this have been destroyed. Is this true? They know why I want the information, and the lady I spoke with mentioned they are receiving thousands of requests for the repayment of charges. So is there anything I can do to obtain information before December 2000 or are Abbey correct? The 40 days of my access request will be run out in a few days, so could I move to failure to comly stage? Help! Richard