Good afternoon all, less than 3 months after submitting 2 claims totalling just over £10,000 to BoS, I now have letters of offer from the bank for £9500.00. Quite a result. They were a bit dilatory in putting back dates when they promised to respond, but following a little pressure (threat) they did telephone to discuss and make an offer of £8000. I held out for an extra £1000 over the 2 claims and I have to say they were very easy and to be honest, good to deal with. They also acknowledged that they were being flooded with these claims. We are delighted with the result and would ask all out there to pursue by the methods laid out by CAG and be committed. Our experience says you will win. Our thanks to CSAG and Martin Collins via the Money Programme at the end of last year, and a donation to CAG on way as soon as thye funds hit the bank account. Best of luck (sorry not luck........proper action and persistence)

Good afternoon Gemspan, appreciate your post and best wishes. Please keep me posted and let me know how it pans out for you, hopefully to your success. Please let me know if they respond tomorrow!!!!! I am also very interested re your Biz Ac, as we will be looking at our old BOS account early next week. Now moved to RBS. All the very best. Norcat

Hi all, heard/seen Matin Lewis on BBC earlier this week then watched with much interest the Money Prog. For years I believed the Banks to operate a system of legitamised extortion, to the point of immorality. It appears now that it was extortion but not legit. They would return a s.o. for £17.00, because there was only £12.00 free funds in the account and then send a letter advising that they had charged you £20-30 for the privilege. What a nonsense. They are now sowing what they reaped. I used to say 'a plague on all theire houses', perhaps it has now come to pass! On a personal level we have just sent claims against 2 separate accounts to HBOS totalling in excess of £10,000 (scary really that this amount should have been taken from us), and await, with some apprehension, their response. Will be delighted to advise of outcome. With thanks to CAG and all your support. All the very best to you all in a similar situation. Please, wish us success!