Thank you all very much. Even I was surprised that First Direct did not oppose my claim. They were quick to reply within a week as well. Full marks for First Direct for their prompt action. I advise everyone to have a go. The worst thing that can happen is they say no. So how do I fill in the survey, and I will definitely make a donation. My next target is Halifax where they charge £39 for being overdrawn Thank again everyone

Hi I had been First Direct since it first opened for business. I got my bank statements for the last 6 years, used the letter template provided by CAG and also the Excel spreadsheet and now First Direct are going to refund me £1204.50 in excess bank charges Thank you CAG for all your help Could not have done it without you Regards

I am unable to find the spreadsheet to summarise my charges whivch I am claiming where can I find the spreadsheet? Mancub