I have been getting untold letters and phone calls from BLS at home and mobile at all times of day and night! I have had conversations with them which have turned the air blue! I have spoken to someone there explaining i do not know who they are? why should i pay you money if i dont know who you are? if your acting for LLoyds bank then get LLoyds to send me a letter stating they have passed collection to BLS and i will gladly talk to you regarding payment, until then dont call me anymore . They said they would send that letter but nothing arrived. Surprise surprise - more letters more phone calls and still no confirmation from LLoyds?? Harassment??? And today i get a couple of letters from S.C.M saying if i dont pay in full in 7 days they will take me to court and get a CCJ and add court fees and solicitors fees . I thought they could give collections out ot more than one company - BLS and SCM i assume are different companies. i also got a final demand from BCW from their client Aktiv Kapital for an overdue debt-first ive heard of aktiv ?? shoul di ignore it and see where it goes?? I loked them up on the net and they buy Barclays debt- i had a barclays debt about 6 years ago and havent contated them since , so i asume its statute barred?? Thanks

Ive copied the letter with Buzby's suggested amendment and sending tomorrow. I called orange tonight and got £3 credit on next bill for the £3 i paid last month! so lets see what gives!!

Got my bill in this morning £55.82 for both phones on my account inc two NON D/D charges of £2.55 + VAT Called 150 and spoke to billing enquires, told them i wasnt happy bieng penilised for not paying by dd, was told it was"a business decision to charge all non dd customers". I also asked why i was charged TWICE for non dd when i have one acccount with two phones and not two seperate bills?????? Instantly took one lot of charges off so i only have to pay one non dd charge , told them i wanted all charges removed and refund all payments i have made, they wouldnt do this and said even if i write to head office NO-ONE would be able to stop these charges! Well we will see about that !! Its a start but im not done yet!

Orange have stopped letting you pay in shops from last month. Who are the right people to complain to ? as customer svs are useless!

Hi , new on here and looks like i could be in here alot for some of this good advice! I have 2 phones on 1 account with orange - a talkshare, i used to pay by card over the phone , they stopped that! had to go to shop to pay bill and have DD charge taken off. Now stopped that too! I have called customer services and asked why they charge me £3 per phone when i only get 1 bill?? there answer is its just the way it is - not good enough, seems you cannot avoid the DD charge unless you set up a DD , which i do not want to do as they have a habit of getting the bill wrong! How can they force you to pay by DD? why cant i pay by card ?? Ive been with orange for about 10 yrs BTW Really getting on my nerves!