Two surprisingly pristine brown envelopes arrived today... So time for the tooth comb and patience.... Slightly complicated by fact that 'upgraded' to Advantage Gold some time in the last 3 years but I will follow Nattie's stickys and it should be quite obvious. So here goes, prelim on its way next week.

Cheers Scott I used a framed letter from a BBC.co.uk posting which basically demanded refund up front with estimated amounts owed calculated proportionately. I have not used the official S.A.R or LBA from here. They have acknowledged that they should have sent me accojnt activities and have arranged to send them out immediately although couldn't guarantee delivery for 3-4 weeks. They did say they would do it free of charge and on thinking is this an approach to fend off as I haven't paid obligatory fee?? I'm guessing I should sit tight for perhaps a week or two then just start again with S.A.R and cheque?

Thanks Nattie but aren't my 1st two letters the equivalent of a S.A.R?

Help required! So what exactly should my next plan of action be considering I am estimating what they have charged me from very limited information?

Hello there fellow irate consumers. I have been reading the threads on this forum for some time and pleased with the brilliant work you are responsible for. With the extensive online guidance I started my own claim and unfortunately appear to hit the point where advice is needed. Approx level of Charges £1800-2500 on Advantage Gold Here is timeframe so far: 23rd Feb 07 - Initial request for refund with threat of legal action if not responded to in 14 days. Recorded delivery 'received' 2nd March 07 - Stuart Higley standard response, statements will be forwarded and they will look at request, highlighting charges they would consider reimbursing 10th April - 2nd letter DPA 'account activity' request with threat of legal action if not responded to in 14 days. Recorded delivery 'received' 25th April - Phonecall to customer relations 'charges team' - there is no record of my letters or any note on my account. They apologise and state that they will request statements immediately but not receive until 3-4 weeks due to huge backlog. I stated they were well outside 40 day timeframe and should prioritise, sorry can't influence speed of this due to backlog. Wondered what shenanigans are going on here? Is this a new approach to pretend they haven't received it?! What should my next approach be? Would prefer to go down route of getting statements so I can see exactly how much I should claim rather than guestimate... Thoughts please my helpful friends!