thank you for all your help.

I have an electric immersion heater

I do have hot water but no heat is this the same if I have only one and not the other.

Do you know the best place to get this info in writing to be able to show the letting agent thanks very much

In are tenancy it states we are not allowed to do any work are selfs it has to go through the agent other wise they will not pay.We were also told to hold £260.00 back by the letting agent but they still expect that back do I have to pay this as my rent is £150.00 per week.thank you for your help

Two weeks ago i could smell gas in my house I rang Transco (on the advice of my letting agent)who then condemed my boiler,I then rang my agent who sent a contractor that day.He said there was two leaks but he could only find one of them his advice was to replace the boiler.The next day I contacted the letting agent who informed me they were waiting for the landlord to get back to them because he had to ok the work,this then went on for a further 3 days on that friday the landlord said he wanted to try and fix the boiler the contractor came out that night to get the serial number off the boiler but said he did'nt think it was going to work as the boiler is that old it would be safer to replace the whole thing.We then had to wait another week for the part to come in.The part came in today when the contractor came to fit it, he striped the boiler and said there was no point in fitting the part because the whole boiler needed replacing because he found more faults.So we are now at the point where the whole boiler needs replacing I have three children one of which is 11 weeks old and no heat,does anyone know where I stand as far as paying my rent I have been told that I dont have to pay my rent but that was by the contractor can anyone help.