Thanks very much livelylad, really appreciate the help. Paddy

Hiya Josamolly! Thanks for all this, much appreciated. All the best, Paddy

Hi there, Yes indeed - this is exactly where I'm up to. Okey doke then, brilliant. Well I'm going to send them an amended Prelim letter, with the breakdown as they requested, and also include the additional charges they are going to take from my account on 15th March. Thanks for the help, I've realised I shouldn't have rushed this so much - I don't have much time unfortunately but should make some to go over this properly... All the best, Paddy

I'm really concerned now that I've claimed for my contractual interest already, and I shouldn't have done. Have I ruined my chances?!

Hi there, I submitted my original letter to HSBC on 12th February, but did not send in the breakdown of charges, just the total I was claiming for. I could not find a suitable template for a letter to send with this, so am I ok to send a copy of the original letter along with the breakdown? Furthermore, I've managed to accrue further charges since submitting my original letter. What is the best thing to do? Should I send another copy of my original letter but with the new total I'm claiming for, including the most recent charges, or do I submit a completely new claim for these? Thanks in advance for your help with this Paddy

Hi there, I submitted my original letter to HSBC on 12th February, but did not send in the breakdown of charges, just the total I was claiming for. I could not find a suitable template for a letter to send with this, so am I ok to send a copy of the original letter along with the breakdown? Furthermore, I've managed to accrue further charges since submitting my original letter. What is the best thing to do? Should I send another copy of my original letter but with the new total I'm claiming for, including the most recent charges, or do I submit a completely new claim for these? Thanks in advance for your help with this Paddy

Hiya, Quickly saying hi and thanks for all the help. I've submitted my claim with HSBC who have just written back requesting an itemised breakdown of the charges, so I'll do that now and fingers crossed from here on in basically! Cheers, Paddy