Hi Not sure if my first message worked - so I am asking again please. I have sent my initial letter requesting my statements and saying they have 40 days to reply and enclosed a cheque for £10. I sent it by recorded delivery on 26th February but they havn't replied to me. I sent a chaser letter on 27th March, but still nothing. I can't send the 2nd letter yest as I don't know what they owe me. What can I do now as I don't want to jeopardise my claim. Can anyone help me please. I'm a bit nervous. Angiepan

Hi I am quite new to this. I have sent off the 1st letter asking for my bank statements for the last 6 yrs and giving them 40 days, that was on 26th February (recorded delivery). Since they hadn't replied I sent a chaser letter of 27th March to remind them and now their time is up. Since the 2nd letter says the amount is £xxxx and I don't know how much yet to claim what do I do to get them to respond to my 1st letter or at least acknowledge it if there is a backlog. I am worried that they think that if they do not respond I'll go away, whereas I don't want to do the wrong thing and make a mess of my claim cos I think it may be for quite a few £. I would be helpful to any help on this Angie