Thanks for that I have deducted the subscriptions the best I can so going to send a letter off tonight. fingers crossed! Is it best to send the initial letter to the head office in edinburgh cos there has been loads of adresses and emails mentioned on this site? Cheers

Any help appreciated! I am currently putting a list of charges together from a set of statements that I have requested. One thing I cant work out is how much of the 'Charge to 04 APR Acc xxxxx' is the royalties subscription fee as I got it at a introductory rate, then it went up, then I reduced it and eventually cancelled it. Some charges range between £28-£43. On my list of charges should I try to work out as best I can and deduct say £10 etc from the charges or is this likely to mess up my claim if the figures are not exactly right? If anything I reckon i'll be underclaiming. Cheers