Hi, I am trying to claim back over £3k of bank charges with The Royal Bank of Scotland. I have sent the initial letter in which I received all my statements. I then sent the 2nd letter with a list of all my charges, which they have replied too with a full and final settlement of £570. Which letter do I need to send now??? I have been looking at the LBA letter (no.3) but the beginning of the letter doesnt quite make sense because it says they havent responded when they have. So I was wondering if I needed to skip a letter and send something else. Could you please let me know which letter I need to send now??? ASAP .... I really want to stick to my deadline as much as poss. Also, I have been sending 3 separate letters and 3 separate spreadsheets of charges for my 3 separate accounts I had with them which have all had charges on them at some stage. Is this the way I should be doing it (as long as I quote the account number on each one) or should I be sending one letter and one spreadsheet for all of them together???? Thanks