I received a phone phone call today from Homeserve's Customer Relations, they said they fully agree with my letter of complaint and as a result they will refund my premium of £64 and also cancel the second claim. I think that was a good result, 12 months free plumbing & drainage insurance. My faith in complaining has been retored

Last friday I had the misfortune to have a water leak in the bathroom;so I dug out the Insurance policy which stated that we were covered for up to 2 claims per year, and if the plumber didnt arrive in 2 hours after making the call I could claim the premium back. I rang the number on the policy, it was a to a company called homeserve, that was at approx 2-45pm. At 6-45 the plumber arrived apologised for taking so long to get here, I showed him the leak which was in a cupboard. he then asked me if I had a torch so he could see it properly ( what kind of plumber doesnt have a torch ) He took one look at the leak and said he couldnt mend it has he did not have the appropriate part with him. He then rang his boss to tell him that he could not do the job and would have to come back on the monday. he also told him that that would make it 2 journeys and he would only get paid for one and he wasn't happy about it. He then asked me if he could borrow a knife ( what for I dont know ) so I had to leave leave the bathroom to get one. When I got back he said I've found another leak it was on a capping nut on another pipe it took him a matter of seconds to tighten it up. He then said his boss wanted to speak to me. his boss told me that as he had found a 2nd leak it would constitute another claim so I could not claim again on this policy.I said I think thats stupid he replied thats the way the policy works. the leak was fixed on Monday and no doubt the plumber gets paid for the 2 call outs.I have written a complaint letter to Homeserve. has anyone else experienced anything else like this

I took out a £5000 loan to be repayed over a 2year preriod at TSB. I told the manager that I would most likely pay it off early if I could, and he assured me that there would be no penalty charge if I did. he persuaded me to take out payment protection insurance. After about 6 months I was able to pay it off, which I did.The following week I got a bill for £1800 pounds for the insurance. The next day I went to the bank waiting for it to open, as luck had it it was the manager who opened the door and greeted me with a cheery good morning. I soon wiped the smile of his face with my return greeting ( nothing Physical ) he tried to explain that as the Insurance was seperate from the loan it was correct. He also told me that most managers do not tell customers that the insurance is sold as a single package and is not covered month by month as it appears to be with it being payed monthly alongside the loan. I then him told that my daughter inlaws sister was a TV producer and had contacts with the Watchdog progam ( well the first half is true ) and I would also be writing to the Sunday Times money pages. A day or two later he called me and said he had squared it with his boss and bill was reduced to £120. I think he lasted about another month as manager of that branch .

I have just been on to Talk Talk again this morning and as I suspected they are adamant that the calls have been made from my telephone to a game show called Pop the Question ( never heard of the damn thing ) I have told them that I am going to contact my local newspaper to see if they would print an article about this problem and ask other Talk Talk customers to check there bills

I wonder if these people are getting greedy. On my Talk Talk bill for August there are 40 calls to 09016565999 all made within the space of 9 minutes at 51p a call to services F. it would be a physical immpossibility to make so many calls.I complained to Talk Talk,they said it was BTs problem as I rent the line off them, BT did'nt want to know. I complained again to Talk Talk and they eventually said they would investigate it, that was 2 weeks ago, I rang again last week they said they were still investigating. I shall contact them again tomorrow,but I don't expect anything will have changed. Has anyone any suggestions as to my next line of action