Can someone point me in the right direction to find the FAQ? I've spent 30 mins looking and I can't find anything to help me. Cheers peeps!

My other half has been through the charges and it comes to about £10,350!! That's why I need to know what I can't claim for. HELP!!!!

I addressed mine to Edinburgh but I was in a branch and handed mine in there - saved me the cost of a stamp!

Recieved a letter from RBS yesterday:- RBS LOGO Business House B PO Box 1000 Edinburgh EH12 1HQ Telephone: 01316261165 Facsimile: 01316263049 Strictly Private and Confidential Dear Mr Thrower, DATA PROTECTION ACT 1998 Thankyou for your application requesting your personal data held by the Bank. Any information that is required to be provided to under Section 7 of the Data Protection Act wil be forwarded to you at the above address as soon as possible. In the meantime we acknowledge reciept of the payment for £10.00 in respect of the fee. With reference to your request concerning any 'manual intervention' to the administrative charges debited, these charges have been processed in accordance with the terms and conditions of our current agreement with you as a result of the activity on your account. In the event that you breach the terms and conditions, we will take the appropriate action, contacting customers when appropriate, or handling customer enquiries regarding their account status. When a customer has raised a concern in relation to this process, the decision will be communicated to the customer and where appropriate noted on the account. If you have any queries relating to this matter please do not hesitate to contact me at the telephone number shown above. Yours sincerely, Joyce E Tudor Retail Regulatory Risk ------------------------------------------------------------------- Anyone got any comments on this? Or is this just a standard letter sent out? Today I recieved a large package with all my bank statements from 2000 My other half is going through them highlighting the charges. What can we claim back and what can't we claim back? That's my problem now - I don't want to start claiming stuff i'm not allowed to slow up the process! Any help greatly appreciated!!

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-step-step-instructions.html

I'm a bit confused at your comment on the charges going over £5000? I've not read anything to say there's a limit to what you can claim - is that right?

Blimey!! I didn't think i'd get a reply til at least 8am!! I took the address from BankFodder's Contact post so it should be ok. I just can't wait to see how much charges i'm owed - i'm guessing for the last 6 years it's got to be about £10k - i'm so crap with money!! Apart from this - all money matters are now dealt with by my better half!! What job keeps you up at this hour?

I was going to put Darren v RBOS but there's already a Darren here so i'll use my nickname Percy instead. I've been reading lots and lots and just printed my S.A.R - (Subject Access Request) letter out:- 16 ********, *******, *****. GU27*** 1st November 2006 Royal Bank of Scotland, Senior Customer Relations Manager, Freepost PO Box 1727 Edinburgh EH12 9JN RE: Data Protection Act 1998 – Subject Access Request Dear Sir/Madam ACCOUNT NUMBER: ******** – SORT CODE: ****** ACCOUNT NUMBER: ******** – SORT CODE: ****** Please supply me with a complete list of transactions and charges relating to my banking history with your organisation. Alternatively, a complete set of statements for that period will be acceptable. Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my banking business with you. If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response. I enclose the statutory maximum fee of £10. You have 40 days in which to comply. Furthermore, if I discover that you have levied disproportionate penalties against me, then I shall be reclaiming them, and also reclaiming the enclosed £10 Data Protection Act subject access request fee. If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable. I would be happy to collect the Data from my local branch. Yours faithfully, Darren Thrower ----------------------------------------------------------------------------------------- Would this be ok - is that the correct address to send an SAR to? Yes it is 02:30 as i'm on nights - well there's no phone calls so what else am I to do? hehe Thanks for all your posts so far and lets hope I can go on the SUCCESS post!! Best regards, Darren

A friend put me in touch with this website after he successfully recovered his charges. At the moment i'm a bit dubious about getting anything back but looking at other cases I might be pleasantly surprised. It's the Royal Bank of Scotland i'm going after so if anyone can point me in the direction of help with this bank then please either reply to this or PM me. Thanks in Advance Best regards, Darren