Should I still send it to the legal section although the adjusted offer didn't come from the legal section, it came from the customer relations unit and it's the full amount that I claimed that they are offering.

They have agreed by letter (dated 18/10/06) offering as a gesture of goodwill after I refused their first offer. It states that their terms and conditions will continue to apply and any future charges in the absence of bank error will apply. Received letter from their legal department today (dated 20/10/06) referring to the court action I've raised. Stating the bank does not accept that it has any liability to you in law or that your claim has any prospects succeeding in court. Both letters are from different people and different addresses. Kinda confused as to what to make of both letters.

Hi Not received payment yet. Still to sign letter accepting offer!

They also state in their settlement letter that their terms and conditions will continue to apply and any future charges, in the absence of a bank error will stand. Is this anything to worry about?

What do I say to the legal team? Is there a letter template in the library to advise that I won't be taking any further action?

I haven't written and accepted yet as only recently sent letter accepting the sum they offered me as partial settlement. Both letters have come from different people and different locations. My full list of charges are from 12/04/00 to 13/07/06. They have enclosed a copy of the charges that I included with my small claim summons totalling £730.00.

Received letter from RBS on 20th October offering to meet claim in full which goes back approx 5/6 years which I'm more than happy with. Got home from work today and received letter from RBS legal team quoting s6 and schedule 1 of the Prescription and Limitation (Scotland) Act 1973 stating that I am out of time to make any claim in respect of the charges applied to my account. Can I claim back more than 5 years from RBS? Also they want to know what further action I plan on taking What do I do know? Any help or advice would be appreciated

RBS have agreedt o meet my claim in full! Yipee!!!

Sent letter to RBS on 14/10/06 stating that I would accept their offer as partial payment and would pursue the remainder in court. Got letter from on 20/10/06 offering to meet my claim in full. Yipee!!!

thanks Will send letter off today

I noticed in this template letter that it states they have a date to respond before court action. Should I put the date as 14th or 21st November? Thanks for you help with this. Starting to get a bit worked up and panicky about all this!

Hi Had a look in FAQS but not able to find what I'm looking for. Is there a template of the letter to send to Bank accepting part payment? Letter from RBS states that they are offering me the sum as a gesture of goodwill without admission of error liabibility. Is this just their standard response? Have received letter from Sheriff Court stating that the return date for case is the 14th November and hearing date is 21st November.

Hi When looking through other threads some of the forum members seem to have calculated dates when they should have received payment or notification of further action. I think I'm just myself confused with all the information

Hi After sending first two letters to RBS with no luck I completed small claim form and sent to local court. Local court have issued to papers on RBS. RBS have now sent me letter offering a payment, although not the full amount claimed. Should I accept this as partial payment? How do I calculate my dates or should I go with the dates on the court letter? Any help or advice would be greatly appreciated.

Didn't realise I could do this. Still trying to find my way round this site. Thanks for your advice.

My charges come to approx £3500. Have sent Small Claims summons to Local Court again Royal Bank of Scotland. Got letter yesterday from RBS offering me £1600 if I sign within 5 working days. Any advice on what I should do would be greatly appreciated.