Hi everyone, On 21 Nov I sent off my schedule of charges asking for a full refund, on 27 Nov I received a very nice letter from Peter Barry ( and a glossy leaflet ) saying he is sorry I am unhappy etc etc...and will reply shortly, certainly within 4 weeks. I've given him 2 weeks now, do you reckon I should proceed or see what they come back with ? Cheers.

Hi everyone, Thanks to this site, I sent off the "first" standard letter and cheque to the BOS around 5 weeks ago. Got a standard letter today from a "Data Protection Consultant Business Risk - Retail" thanking me and saying statements will be sent undr seperate cover. He also told me he is unable to assist with my request re manual intervention. Here's hoping. Is this normal practise for an initial claim against HBOS ? ( I live in Scotland ) Cheers Everyone Davidm

Hello everyone, Just a quick hello to introduce myself. I'll go and read the FAQ as this seems to be the best starting point Cheers