thanx Michael SAR letter will be in post tomorrow will keep you posted

heeeeeeeelp !!! Hope i can explain this one clearly so here goes Sent off first letter requesting refund of charges 5th February. Received letter today from Carol Jones Customer Relationship Manager advising that their charges are fair and transparent and that they make them clear in their Terms and conditions. We had an outstanding balance of £2700 and were offered a settlement figure of £1800. which we paid off December 06. They have informed us today quote "we accepted payment of £1800 in full and final settlement from a balance outstanding and therefore do not feel it is appropriate to consider your request for a refund of charges". Heeelp where do we go from here?:-| Do we send the SAR letter now or accept that we cannot pursue our claim.

Hi Pro Standard stall tactics just as you thought but heres the good part 15 days after i got the same letter i was offered my charges refunded almost in full (£5500) no interest tho . I am claiming £5700 plus £1200 in charges but been advised to hang in there for the full lot Good luck whatever you decide

Why didnt i look at this site before jumping in !!! Only 7 days to go before lba is put in the post. Will cancel lawyer at that point, he hoped to get us a better result by that time .Looks like i might have to accept the £5.5k (if i still can) or does anybody actually manage to successfully claim back the interest

can you guess Im a novice at this and hope to come thru the other side quids in .Got several other claims on the back burner ( citi cards,barclaycard blackhorse and rbs AGAIN ) so hopefully dont need the brief in the future ! Was advised by the clerk at sheriff court to seek help from solicitor as claim exceeded small claims limit of £1500 in scotland who needs a brief when lve got you lot on my side thanx for your help tho

thanx Scott Solicitors workin on a no win no fee just a bit worried we lose original offer bcos we are chasing them for more. Dont know if goin to the big boys court is the wise option . If rbs tell solicitor we are on to plums for more cash can we still claim the offer they made us Appreciate your help cheers

hi CAG this is our first thread on this superb site we raised a claim with rbs for bank charges refund in dec 2006 totalling £5700 plus £ 1100 in interest .last week we received an offer of a good will gesture of £5500 after submitting a lba. However we are now pursuing them for a better offer via a solicitor.Is this wise or should we take the money and run:confused: