Just had all of charges back for the last 5 years, £1298 will be in my account by the end of the day. Last week I was offered £500 as a gesture of good will,I decided to phone them to tell them to ram it and I was fully intending to take them to court. I was then passed on to manager who asked me if really wanted to go down the court road as it was "seldom successful" I told him yes as I had a very strong case.I told him about the case regarding the Royal Bank where someones past statements were given after the 40 day time limit and the Judge was not impressed,I then reminded him it took them 52 days to produce my statements. I then told him I wasn't doing this alone,I was a member of the Consumer Action Group and any help or information I needed was only a click away,he told me he was fully aware of our group and asked if I would be following of thier steps? EH YES YOU MORON He then told me I would contacted in the next few days and thank you for taking the time to call the bank. Anyway when money in my account I will give my donation to this site A BIG THANK YOU TO YOU ALL Mark

here is a brief summary of where I am now with hbos 1. requested 5 years statements fri 22nd september 2. 50 days later finaly got them (yes I reported them) 3. fri 10th november sent perlim.letter 4. no word from bank until 7th december after 4 calls to bank 5. bank phoned me at home saying that they have just ordered my bank statements so that they can check my figures and this will take a further 14 days,after which they will make a decision on my claim. My question is should I allow them the 14 days as a gesture of goodwill or should I just move onto the next stage of my claim ie the letter before action. As ever thanks for all the help and support M/.

I had to wait 51 days for my bank statements to be sent(yes I did report them) and now I have been waiting 17 days for them to reply to my perlim. request letter,I have phoned the branch to be told that the department that is dealing with me will be in touch in time. Has anybody else been treated this way?

This saga is going from bad to worse with hbos,it took them 51 days to produce my bank statements,now 16 days have passed since I gave them the preliminary letter. Phoned them today to ask what was happening,also asked if they were taking me seriously as I am deadly serious about the whole thing.Was told someone would be in touch soon but no definate date or time scale given. I have already reported them to the info. commisioner for time it took them to produce my statements,is there anyone I can report them to for this latest failure on thier part.

Just off the phone from my branch trying to get a £35 charge back as one of my direct debits wasn't paid on the 21st as I didn't put the money into my account untill 4pm on the 21st,30 mins after the cut off time!!I was £7.47 short. Was told they would would refund the charge but only after I signed a form saying that this would be a FINAL refund and I would be unable to claim in the future OR for any that may have been applied in the past to my account. It is my intention to pay the £35 charge and maintain my right to claim at a later date,I just wanted to draw this to the attention of our members,has anybody else been asked to sign this form? Cheers Mark

I had to wait 48 days for BOS to send my statements then they sent 3 sets of them.Remember to report them if they go past the 40 days Keep going never give up

HBOS seem to be taking me serious now. I did have to wait 48 days for them to send me my bank statements going back 5 years,when I informed them that I had just reported them for failing to meet the 40 day limit things really started to move.I received a phone call from the Branch Manager saying he would look into what happened and 2 days later I received 3 identical sets of statements. Next day I gave them the request for payment letter and the next day I have received a standard letter saying sorry for your complaint etc will forward your letter to Customer Relations. Hope this pace will be maintained but somehow i really doubt it. Together we will do it!!!!!!!!!!

Have finaly been given bank statements from hbos,they owe me £2800 without any interest being added.My question is as I live in Scotland do I have to split this amount into several smaller claims with no one claim being more than £750 or do I just send them the standard letter asking them for my money back. As ever thank you to everyone Mark

I waited the 40 days for my statements to arrive from HBOS and nothing,phoned the branch told someone would call me back that day heard NOTHING,went into branch next day told they had no record of me asking for the statements,when I asked "then why did you cash my £10 cheque on the 4th of October if you never received my letter,which I handed in person" reply "If you want we can order them now for you but it will take up to 40 days,but don't worry you don't have to pay the £10 fee we'll wave it on this occassion" At this point I was ready to explode and only just managed to keep it together Has anybody else been treated like this?? Cheers Mark

Can anybody tell me if I can claim 5 years or 6 years worth of charges in Scotland. Cheers Mark

Today is now day 40 for Hbos to give me the information that I have asked for,they have however cashed the £10 check on the 4th of October!! What should I do next ? Any advice would be gratefully received Mark

Just off the phone to HBOS the girl has told me that NO bank charge is unfair and the Bank will never refund any of my money as the Bank has done nothing wrong. WHO DO THEY THINK THEY ARE ??? If I wasn't determined before I am now to get all of my money back no deals no way

Well the battle has started. After taking a week or so to read through the site I now feel ready and willing to take on HBOS,my Consumer Action Group stickers arrived this morning so they were promptly fired onto the waiting letter to the bank which I handed in person to the branch.When the girl saw the letter with the stickers she smiled and said "another one of these" I look for to seeing how quickly they will reply to me