Hi All, I have received an offer today of £1340 in full and final settlement (the claim is for £1700+) i will give it some thought as it is much more than their usual 50% offer. However i think this just shows that they know their time is nearly up with this particular money making scheme of theirs so want to settle up before they are TOLD to pay up. I really don't like their attitude either so will probably decide to hold out for the full amount. I need to talk it over with my wife first.

Well, i haven't been able to get on the internet for some time, i have been waiting for new internet access to be installed. Anyway in the meantime i have sent letter asking Woolwich to pay up! I only asked for basic charges that i could see had been taken on their provided list, in the absence of detailed statements. I have received the "we endevour to see to this in our own good time reply" and on Monday their first 14 days of goodwill will be up, i will then give them another 14 days to reconsider their actions before starting action if necessary (probably!). I have not added on any further charges applied to my account as i no longer put any money in this bank so they are charges in name only. I hope this won't come back to bite me! Or should i add to my next letter that i want any further 'charges' after claim dates removed?

Hi everyone, I have not been able to get on here for a while as the latest charges have meant i have been unable to pay BT or my broadband supplier so have been cut off! I received a letter from Woolwich Collections a couple of days ago outlining my latest transgressions and how much they would be charging me i.e. £35 + £3 a day until i am back in the black. I was just about to send them a letter today suggesting they add these charges to the list and that they only had 20 days of the Dpa period left to supply me with them,when the postman delivered a list of charges totalling £1,784 as had been requested. This was supplied by a Stacy White, Case Manager. This was not statements or a list of all my transactions so i could highlight charges myself, it was just a list of what they say i have been charged. Can i just trust this or do i need to do something else? Sorry i haven't got long to search around for the answer myself as i am not using my PC. So i hope someone reading this can help. Cheers

I received a reply dated 8 Jan 07 from a Peter Townsend,regarding the Data Protection Act request i posted. Basically the same as the one in e28bigalbexleys thread elsewhere, so copied and pasted most of it (see below) to save me typing! DATA PROTECTION ACT "We refer to your letter of 3 January, which was passed to this department for comment due to your request for certain information under the terms of the Data Protection Act("the DPA")". "As requested, a schedule of charges is in course of preparation and this will be sent to you shortly by the Woolwich; there will be no charge for this service and the bank will provide this information on a complimentary basis, your cheque is returned herewith". "As regards your mention of "manual intervention", the Data Protection Act does not oblige the Bank to comment about internal policies or procedures. Furthermore, in the context of managing day to day transactions arising from out of order accounts, the Bank does not hold the information you have requested in a form which would be covered by the DPA.Whilst aggregated information is retained for statistical purposes, this would not constitute "personal data" under the DPA and therefore would not be covered by a s.7 DPA subject access request. For the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervention". Yours sincereley xxxxxxxxxxx So basically i take it this means that,we will send you your list of charges when we can get around to it and although the information you requested is in a form that is not covered by the DPA i.e. not on paper, this doesn't mean that we didn't have to work very hard to do what ever it was we had to do and therefore were within our rights to charge you a helluva lot for it! I take it i just continue to wait out the remainder of the 40 days for my list of charges to arrive now,anyone?

It's taken some time for me to get a parachute account open but have finally managed it so am now underway. I sent a 40 day dpa off on 4 Jan 07. I am now getting ready for the long haul!

Thanks for the warm welcome Scott. I will make sure to post in my banks thread later this evening. Cheers!

Hi, I joined a while back but have waited until now to post. I have just sent off a 40 day DPA to The Woolwich. I think i (on my wife's behalf) am owed quite a bit back if successful. Fingers crossed!